I ordered my pet meds from Koala because it was less expensive than most other places. However, there was a long delay in receiving the meds after placing the order. I placed the order on 1/10 and did not receive the order until 1/27. On a phone conversation on the 10th, staff preferred reaching out to my veterinarian's office even after I told them that I already had a prescription to mail to Koala. Someone from Koala was suppose to notify me right away, if the vet's office wasn't able to give authorization. I didn't receive an email until 1/19. So, there was a delay in giving the meds to my dogs.