At first I was happy with Koala. Then spring time rolled around and my pug was licking his paws more and starting to get irritation on his underside. So instead of a half pill I gave him a full pill. His original prescription said give half or a pill as needed. It's apoquel so it's not a controlled substance. You get an email about a soon to be shipment. I responded back by asking them to send 2 refills rather than one. They reached out to a Vet that last saw him before moving out of state. Koala opted to not send his scheduled refill at all. That's just wrong. Instead of sending what I ask for you just don't send anything? Once the refills run out I won't use them again.