Extremely poor service such that my first order will remain my last. I put in an order, my vet approves prescriptions on the same day but I didn’t get any updates from Koala for almost a week. When I called the rep confirmed that the vet had approved the order but that Koala’s pharmacist was backed up. Then a week later I received an email raising the price of my order. I replied to it (it said I could provide a response by replying to the email). I didn’t hear back for 2-3 days so I called. Koala’s automated system didn’t pick up and directed me to vmail. I left a message with all my details. Received no call back. Called again the next day and waited on hold for a very long time. The rep who picked up didn’t apologize for the terrible experience, the lack of response or try to make it right. In the end my order arrived weeks later with a higher than original price. Completely a horrible experience. You should just shut down the company. You have zero competitive edge