Apparently, by simply ordering, a customer automatically agrees for their order to be recurring. This is noted in a pale gray box with small white lettering below the "Order" button. It also says that if you don't want a recurring order you have to call or write to them to say so. On my computer, this box did not even show on my screen unless I were to have scrolled down further. There was no indication that I ought to do so. There is no place to "check" or "uncheck" for a recurring order. I was surprised to receive a recurring shipment, at full price of course. When I looked back through my emails, I saw I did receive an email on 11/25 stating my auto refill was "shipping soon" and one on 11/28 that said it had shipped. I received it 11/30. I called, complained, was told there was nothing that could be done but that they would unsubscribe me. I asked to speak to a manager and a week later have not been contacted. I only placed my order through Koala because of a $50 coupon offer. Without that, the pet medication would have been cheaper elsewhere. I think this method of automatically enrolling a customer into a recurring order unless YOU write or call THEM afterward is borderline deceptive when the only notice of this practice is in a pale gray box with small white lettering well below the "Order" button