I placed an order for my cat’s prescription meds. I confirmed with my vet that they approved the prescription. 19 days later, I had no update and I had to get an emergency supply from the vet. When I called koala, the customer service rep spent her time lecturing me about ordering using a duplicate account and completely ignored my concern about the delayed order. She spent all of her time transferring my order to my original account, making sure the coupon I used was taken off, and said the order would now be sent out. She also promised me it would be shipped out priority mail, but when it was shipped, it was sent via ground advantage - the slowest method. Never, EVER using this company again.