I ordered from another online service for my dog's eyedrops at the same time I ordered pills from Koala. The other company was able to get me the eye drops about a week before I received the medication from Koala. It seemed to take Koala longer to communicate with the Vet office than the other company. I ordered on March 2nd and did not get the meds until March 18th. I had to pay extra for emergency meds so we'd have enought while I waited for the order. Also, the hankerchief for my dog and handwritten note were a nice idea, but both were thrown away and felt wasteful. I am not looking for a cute service for my dog's medication, but rather something efficient.