As much as I wanted to love Koala Health, the items I needed took so long to get to me that I’m not sure I’ll ever use them again. I called to find out why my items were taking so long to get to me. Fifteen minutes before their offices apparently close for the day, the voicemail I got when I called said the offices were already closed. When I could finally get through to them, Koala said the directions the vet had given them for the one eye ointment I desperately needed weren’t clear. The vet read off the instructions they gave and I’m not sure how much clearer they could’ve gotten. They had to finally call Koala to sort it out. Over TWO WEEKS later the Symparica Trio arrived. I had to cancel the eye ointment and go see the vet again since it took so long!!! So added vet bills because of how long Koala takes to get the medication to you where Chewy takes 2 days. Koala can’t even upgrade shipping (and I was willing to pay for it). Chewy is way better in every way.