On April 30, I placed an order for Vetmedin 2.5mg, 50 count. Prescription is for 1.25mg BID (for a total of 100 doses per order). I also emailed Tilly's veterinarian, Dr. Jackson. On May 2nd, I received an email from you saying that Dr. Jackson's office had not authorized the filling of the prescription at Koala and my order was "at risk of being canceled". I called Dr. Jackson's office, but because they are an extremely busy practice, I was only able to leave a voicemail message. I recevied a reply the next morning (May 3rd) that the authorization had been sent out on May 2nd. I continued to monitor my order page daily for any change of status. Six days later, on May 06, I received another email from you saying that Dr. Jackson's office had not authorized the filling of the prescription. I called Dr. Jackson's office, but, again, because they are an extremely busy practice, I was only able to leave a voicemail message. On May 07, I checked your webpage to see if there was any change in the status of my order. There was not. I emailed Dr. Jackson's office. I received a reply that it had been RE-sent the evening prior (May 6th). May 08- I again checked status on webpage and there was still no change. I called Jackson's office, and they were immediately familiar with the authorization request due to my "persistent requests" to check that the authorization had gone through They stated that they would RE-send the authorization again. This was the third time that an authorization had been sent. May 09-I received a call from you advising me that they were >>> HOLDING THE RELEASE OF THE MEDICATION