NEVER RECIEVED MY DOG'S RX, I RECEIVED A BOX WITH PAPERWORK- RX INSTRUCTIONS, SHIPPING RECEIPT, HAND WRITTEN NOTE, NO RX. I CALLED AND KOALA HAD ME SEND PICTURES OF MY EMPTY BOX. KOALA WAS GOING TO REACH OUT TO MY VET ON FRIDAY 6/14/24 TO HAVE ANOTHER RX RESENT BUT THEY NEEDED APPROVAL -ITS NOW WEDNESDAY 6/18/24 AND I RECIEVED NO EMAIL SAYING THE NEW RX HAS RESHIPPED. NOT HAPPY AND WILL NOT RECOMMEND KOALA. HOW DOES IT TAKE A WEEK TO GET A RX THAT ENDS UP BEING AN EMPTY BOX. GOOD THING MY DOG IS NOT DYING AND IN ABSOLUTE NEED OF THIS RX RIGHT NOW.
11 months ago
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