I have previously used Chewy & PetMeds to purchase my dog's prescription medication. With the recent Koala promotion, I decided to try Koala as a first time customer and order prescription medicine for my dog's eye ulcer. Here is my overall experience with Koala. June 6, 2024 - I ordered my dog's prescription medication. June 7, 2024 - My veterinarian sent back the completed prescription request to Koala. June 11, 2024 - I received an email response from Koala that the order doesn't match the veterinarian's prescription and suggested an alternative. June 11, 2024 - I provided an email response same day to Koala's inquiry. June 12, 2024 - I received an email response from Koala and updated price adjustment. June 13, 2024 - I provided an email response to Koala confirming the order and requesting immediate shipment. June 13, 2024 - I received an email response from Koala confirming they will process the order and then I received a second follow up email noting a mistake on the price adjustment amount made by Koala. Considering the immaterial pricing difference error, it would have been best if Koala just processed the order as is and ship the prescription medication noting it's been delayed over a week. June 14, 2024 - I called Koala to confirm pricing was ok and to ship the order as urgent as the medication was now delayed over a week and it still hasn't shipped yet. Koala confirmed over the phone they will get this over to pharmacy and will send shipping confirmation later that day. I never received the shipping confirmation and Koala was closed over the weekend. June 17, 2024 - I called Koala to confirm whether my order has shipped and was told this was not submitted to pharmacy but will ship as soon as possible. They also confirmed I would receive shipping confirmation later that day. However, at the end of the day, I received an email from Koala noting delay with the order due to inventory issue. June 18, 2024 - I called Koala to discuss the issue and asked if they can ship the order as a partial order as this is prescription medication my dog needs almost 2 weeks now. Koala confirmed they will ship what they have as soon as possible and will send shipping confirmation later that day. I received the shipping confirmation email later that day. June 21, 2024 - I received the order from Koala. Due to the timing issue and how my order was handled, it becomes very difficult to order from Koala again. From my experience, from time to order, I have usually received the order within a week from both Chewy and PetMeds. It becomes difficult to rely on Koala for urgent medication.