confirmation from Koala with my vet took over a week, Vet was waiting on the paperwork because he knew it was time sensitive. Then my order was supposed to ship. A few days after, I checked and my status said to please contact Koala about my order....why wouldn't they contact me if there is an issue. Come to find out they offer 12 months supply but their medication was going to expire before the 12 months would be up...unacceptable. So now I had to cut my order in half, have to make sure my vet knows, so I can get the other 6 months filled later on. Very frustrated with this company