I was looking for a subscription service for my pets' meds. I saw an online ad for 43% off, which was the best price I could find, and noted that Koala was a small business (a plus for me). When I attempted to order, the discount was not applied. I contacted customer service, and after a lot of back-and-forth, the 43% discount was never applied, and essentially customer service told me that they had no control over the ad I saw. I even sent a screenshot of the ad, but it was still not honored. In the end, Koala did offer me a discount on that purchase, but I have since found a better price through another company, and informed customer service that I would accept this one order, but did not want to subscribe. To Koala's credit, they did ship my order promptly, and (apparently) before I approved the order. It was beautifully packaged, with a little dog kerchief. I almost melted, but decided It wasn't worth the risk of another misunderstanding. I really wanted to like Koala, and I was polite but firm in stating what I wanted. I have no idea if this is an isolated incident, but the same 43% ad is currently appearing on Google shopping. Surely other customers have encountered this discrepancy.