Koala Health could use some updates to their website. Users are unable to change the dates for auto renewal on perscriptions or otherwise edit. This requires a phone call during business hours, something that can be difficult for people to do. I have also had issues where the perscriptions have been edited at my request but the website was never updated and I ended up getting deliveries during the wrong periods. Koala also requests that people e-mail them if assistance is needed during non-business hours but the e-mails often go unanswered for 2-3 days, so it is not the best option for help. As of now, it is easy to get a hold of someone on the phone when needed and during business hours.