I am grateful that your website offers prescriptions for my dog at a lower cost than the vet and other pet pharmacies. I only gave a 3 though for a couple reasons -Website has lots of problems, at least on my phone. I go to see my orders and it asks me to sign in again, and when I do it takes me to a nonsensical page of code with no navigation. I still can’t see if my pets medication is on its way. -Shipping time - it took about 2 weeks to receive my pets meds, which is long considering I have a sick animal and a full time job. -My biggest issue is that the website claims the confirm all prescriptions with the vet. My vet sent me the info and I clicked it, it took ne straight to the page of the medication. I was unaware I had to select the dosage amount myself, so I was giving my dog 5mg a day, when it was supposed to be 30mg. I have a big problem with this, because I trusted I was being shown the correct medication my dog was prescribed. -My vet said they close at 5pm, but we are on the West coast and the phone message says hours are Eastern. -I emailed help because it was after hours, but still haven’t responded, except an email that said they received mine. I am facing the same issue of needing a different MG dosage before they ship it out, but my vet and I still haven’t gotten through. I hope this is constructive, and the issues get resolved, because I appreciate the convenience and price of Koala working with my vet. I will continue to use, but I hope these issues can be resolved asap. Thank you