Bought 2 pairs of shoes. Both broke within 2 wears. Contacted customer service about it and to say I am disappointed is an understatement. I was asked to send pictures of the unglued shoes which I did immediately only to not even get an acknowledgement of my email. When I emailed again and pointed that out I was asked to post the shoes back. I replied immediately that I am happy to do so once I receive written confirmation of when the refund is going to reach me and also get reimbursed for the extra expenses they are causing. 2 weeks later still ni reply, no refund and 2 pairs of broken shoes... it is not enough to sell vegan products and pretend to be an ethical company when you can't look after your customers! Disgusted of it all!!!