Horrendous customer service. Very hard to get in contact with claims advisor. Then put in a complaint and it just said they followed protocol. Honestly making a claim because of rodent damage was one of the most stressful things I have ever done. They pawned it off off on the garage. I didn’t have my car back for 5 months so all those lies on their website about sorting claims quickly is absolutely false. I will 100% not be using them again. And they to add insult to injury got my insurance renewal and it is 3 times more than last year, despite the fact I was not in an accident. Horrendous. Nobody to take responsibility because it’s just faceless people working from home not answering calls and not keeping the customer informed.I had so many problems and all they do is just back each other up. Do not use this insurance company because when you need them for something like a claim they are NOT reliable.