I was due for renewal on Sept 2023. I had called and emailed the costumer service to stop the auto renewal weeks on August coz i already bought other insurance. No answer ever. That auto renewal was actually declined coz i changed bank for some other reasons but OMG what a scary system. The costumer service just answered my email by the time that their auto renewal was declined. Their sales team were okay when you buy insurance coz its easy and fast assistance. However, with auto renewal and when you need them for a simple help, their service is awful. Very poor. 100% poor costumer service. You hardly get through them.