Avoid Makita like the plague!!!! Let me start by saying how great, up until this problem Makita products are. And up until this problem any problems I have had, have been swiftly sorted out and there customer service was brilliant. Unfortunately this time the people I’ve dealt with at Makita have escalated the problems and made the situation 100 times worse. I purchased a Makita petrol chainsaw from a reputable company, they where brilliant and are still trying to help me as I write this review, shame the same can’t be said about Makita, also a shame that the individuals that have prompted this review can’t be named and shamed as they are widely incompetent and shouldn’t be in there jobs!!! Any way back to the review, the chainsaw never worked correctly so it was arranged to be returned to Makita via the shop I brought it from, who after a long period said there was nothing wrong with the item and without warning or further communication just sent it back to me! Despite me asking to be credited for the item!! Now this is where the fun starts, the chainsaw was put in a flimsy box with some paper around it and of corse on its journey it was dropped and smashed and parts of the machine where snapped broken etc who know ms what other damage was caused to internals. after a few emails back and forth etc Makita finally had the broken chainsaw picked up again! After another wait I received an email after I had sent a few asking about what was going on. At this point Makita excepted liability, stating that the box wasn’t correct and the packaging was inadequate etc etc. at this point I thought this would be an end to the matter and I would be supplied with a replacement etc, but no, again I heard nothing and had to re chase and find out what was going on etc, at which point I was told that they no longer stocked the item I’d brought 4months ago (and never been able to use) and that I’d get a totally different product, by this point I’ve lost all interest and faith in Makita and asked for asked AGAIN to be credited….. I again heard nothing. It was at this point I had to look to the courts to recoup my losses on the chainsaw and Makita still now are dragging there heals and not replying to court papers or myself. I feel the think as they are a big company they can just look the other way!!! And they are untouchable. Please think twice before parting with your money there are plenty of other good tool suppliers out there I have in excess of 5000£ of Makita tools which I will be looking to sell and change brands such a shame that a great product line and company have been let down by there terrible staff. I really hope Makita can look into this and sort this out asap there are people taking a wage and not doing much for there money!!!!!!