After an accident they just canceled my policy and said that the direct debit failed in case no reason to be failed - after checking I found that there was no attempt for direct debit. The explanation which I received from them was -my policy has already been canceled by the system and they there is nothing they can do. Just I received a warning message at 12.36pm in which was written that my policy will cancelled after 12 hours when the deadline to pay is 11.00am Communication is impossible - on live chat they answer after 3 days and say some nonsense which not connected with the topic after 10 days just they say that for the reason I’m not answer for a long time (1h in case they answer me after 3 days) they close the chat and if I have more questions to open a new chat!!! And so everything repeats itself. This company is absolutely fraud!!!