“Absolutely doggy company. Only life chat available but with unprofessional people and answers in 48h and if you are not available that’s set all procedure start again”
“This is by far the worst insurance company I’ve dealt with in over 20 years of driving. They handled my claim terribly, despite the fact that I wasn’t even involved in the incident. The response was dismissive and pathetic. Avoid this company at all costs.”
“I need to update my licence to reflect my new uk licence. Their rules say I have to speak to a consultant but it’s impossible to get hold of anyone real time. They revert, only through the app sporadically. Sometime the same day sometimes not. Never immediately. And never through a recognized channel like email or phone. This is not an organisation that is equipped to deal with people through the app channel alone. It feels like you are dealing with three people running it out of a garage. A poor experience. I will not be reviewing.”
“Scam- be aware!
It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS!”
“One of the waste companies has no ethics. I cancelled the policy before the start date, yet they charged me £30 as an admin fee. What kind of service did they provide me before the policy even started?
In a similar situation, my friend dealt with another leading insurance company, and they refunded the full amount without taking a single penny.”
“Very very poor costumer service , waiting 2 weeks on the livechat to get an answer (simple to check a file) advisors redirecting you from one department to another all day long. TRICKY AGREMENT , in case of non fault incident they take from the car outlay the premium for entire year , doesn’t ask if you do accept or not.”
“This is the worse company ever. They cheet you abs get your money without letting you know. Then you have to pay to leave them. Be aware of that. I don't recommend it at all.”
“Went to put private number plate on this afternoon sorted with Dvla and then went to app… says private registration number here ! So I put in my new reg, came up within seconds speak to a service advisor. Pressed chat nothing for ages then came on … need to speak to your underwriter see chat in 3 hours then at nearly 3.30pm advisor tells me she’s of until 4 and to upload v5. This is a simple task but still no joy waste of space”
“They are one of the cheapest I saw, so I register with them. Upon signing up, they didn’t ask for any NCD documents. Or tell something about failure to provide these documents will result to a higher premium. Once I’m in, they waited 5days to ask for the document. And when I told them I don’t have them, they add £1,211 on my overall premium. That’s crazy! So I cancelled! And they took £75 from me. 30£ cancellation fee and the days I was covered! When in fact they waited for 5 days to notify me with the needed documents. try looking at their facebook ad, they can filter the negative comments but they can’t hide the angry reactions!”
“They went ahead with the renewal without my consent and they blame me for it and want to charge me for a day insurance and admin fees even though I never consented to this renewal.”
“Avoid. Very negative experience after driving without any accidents for 4+ years.
I had a minor accident, and asked for in lieu payment for the damage, because their claims team wanted to take my car away, although it was only a minor damage and I needed my car to drive around, without having to wait for days until they finally provide me with a courtesy car.
It has now been more than a month and I still have not received anything. My last email went unanswered for 11 days.
We buy car insurance for exactly moments like this - when we had an accident and we want for things to be covered. Well, not with Marshmallow.
My friend also had a similar experience. Waited for ages.”
“This is the worse experience I ever had with an insurance company in my life, although I have been driving for 11 years in 3 different countries.
Manipulative cheap tactics to make you cancel the policy.
They don't commit to the payment that they offered and then for no fair reason they increase the policy price without your approval and if you refused and cancelled you policy they charge you expensive cancellation fees , and they don't even commit to the fees they puplish , they charged me 128 pound for cancellation although they said the fees are 100 only.
They refused to accept NCD proof from another insurance company in UK also
Very cheap manipulative tactics.”
“Terrible. They are literally just scammers. A lot of my friends told me that their policy got cancelled over missing a section while taking a quote or minor human error mistakes. But I still did it after reading some good reviews but they literally did the same with me. And then they report u and put fraud allegations on you. And take cancellation fees of you. Just doing business. Shame on them.”
“1 star to high - insurance cancels as did I requested information - called there customer service live chat - they said they do not need any information and all ok - this morning got email saying they cancelled - spent all day trying to get though - still can’t get through - awful company”
“There is no costumer service contact number only chat I was waiting from 9.30 till 13.30 for any response omg !!!!!!
They know how to falsely take money from costumer and when you ask them to return they charging you 30 pounds fee
I will never recommend company who stealing money from costumers”
“Avoid this company at all cost
Theybinsured my van, after theft they deny to pay claim. My case is with Omudsman at the moment.
Fight with Marshamllow in Ombudsman if they treat it unfairly.”
