“It is hugely frustrating not being able to call and speak to a human being. Live chat would be fine...IF it were actually 'live' and instant, but far from it - at least 1hr waits just to receive a reply in live chat.”
“Documents uploading was not fair.
I tried to upload documents 2 or 3 times to be succeeded. Also warning came every time like policy will be cancelled shortly.
To get a chat reply took a lot time and replies were not fair to be considered as advices. So unfortunately I had to cancel it within 15 days.”
“Customer service to begin with was poor. The communication was bad and caused me a lot of stress and anxiety. But I spoke to someone called Felicity and she was the only one to fully explain the situation to me and so it became a much easier solution to fix the problem.”
“I tried to add my partner but was cancelled for some reason so wasn't happy about it. Your sales agent keeps on asking for information instead of just ask for everything at the same time she will ask for one thing once I send it she comes up with more send more very confusing in future please ask all.the information required at once.”
