I want to give them zero stars. Their service is appalling and you only get replies days later via their useless app. I had a comprehensive insurance and my son was a named driver on the policy which double in price. The car was stolen in Nov 23 and they had 45+ texts from me. When I put in complaint they only replied after the max 8 weeks. My claim has for the car is void as they say I do not legally own the car. I own the car, V5C, Nissan finance, insurance and Tax all in my name. How they have the audacity to say it is not legally mine is barmy. I am now disputing their claim and will take it to the Ombudsman and also have a solicitor guiding. Utterly dismayed and bewildered never insure with them.
1 year ago
Marshmallow has a
3.2
average rating
from
754
reviews