My decision to use Marshmallow for car insurance has been a complete nightmare. Five months ago, my parked car was hit, and I promptly reported the incident. Marshmallow assigned Winn Solicitor to manage my claim, promising a swift resolution. Unfortunately, their assurances quickly fell flat. Winn Solicitor deemed my car irreparable and scheduled it for scrapping. They assured me the other party admitted fault and promised a settlement by the end of the week. Despite these promises back in March, my claim remains unresolved as of June. Adding to the frustration, Marshmallow and Winn Solicitor have continuously passed the buck, leaving me and my 4-year-old without a vehicle and no courtesy car provided. Marshmallow’s customer service is abysmal, offering only a slow live chat option with inadequate response times. This entire ordeal has been incredibly distressing. Marshmallow’s negligence has left me carless and without compensation for my scrapped vehicle. I strongly advise against choosing Marshmallow if you expect reliable and compassionate service. Marshmallow, I urge you to contact me promptly to resolve this situation and provide proper compensation for the inconvenience and distress caused.