Marshmallow)! They will let you down when you need them the most and i promise they will base it on the fact that they are an online company. You will not understand how scam they actually are until you have an active claim with them. They will waste your time and have you suffer even more when you’re already feeling devastated after an accident. It’s like mental torture and i just don’t have a clue how and why they are getting away with this OMG! I have a premium policy with marshmallow which suddenly became extremely difficult to comprehend having made a claim . Before my claim, i genuinely understood “marshmallow will keep me moving even if my vehicle has other ideas by providing a manual courtesy car “ as stated on the app until mine is sorted. I decided to go premium mainly due to that because i absolutely cannot afford to NOT be on the road . My vehicle was involved in an accident on friday and here we are 5 days later and not a clue when i will be provided a courtesy car. I contacted Marshmallow via a very disgusting live chat which they replied hours later and said i cannot get a courtesy car until my car is assessed. Why did you not have this visible on the app? Why does it suddenly feel like scam ? How do i explain to anyone that i have already spent £145 on transportation and lost over £300 for missing work since my car crash and still not provided with a courtesy car which i have been paying for with my hard earned money? I have seeked advice from more than 20 people , from my dad who has been driving for 35 years to the veteran taxi driver who brought me home after my accident. They all said i should be provided a courtesy car within 48 hours at max as per their experience. Nobody seem to be familiar with your so called disgusting policy of waiting for my car to be assessed before i can be provided with a courtesy car. If this is the case , why is it not visible on the “ Courtesy Car Section “ on your app? If this is no scam, why did you not have it in black and white on the app knowing fully well the confusion and misunderstandings this will result to. I am a family man and currently missing work ( my only source of income) due to this , meanwhile my monthly premium payment with them is due on the 28th . Where do i get the money from if i am not working? Where ? This is real and I’m writing this with total honesty, this is not some chess game . My income is my life, don’t play games with my income ! On a serious note , where is the sense in this ? Why offer the courtesy car option when you do not want to provide it when we need it the most ? It is called ( Courtesy Car ) for crying out loud . I am also demanding they should make certain policies very visible the app so people can make the right choices as its not a pleasant feeling knowing you are technically getting scammed by your insurer . Extremely Horrible company