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Daniel Roche
I received my order (ORD-0003-1624, Small Oxford Rattan Set) slightly over four weeks ago and on initial inspection I was very pleased with it, I still am but on the day of delivery I report 4 x screw-in feet missing from the table. I called and was assured the missing parts would be sent out immediately, a week went by with no sign of the missing parts. I called again (week 2) and spoke to someone else who was equally apologetic and promised the missed items would be dispatched immediately and this time they would be tracked, Royal Mail was blamed for the loss! Week 3 came and went, email exchanges with empty promises and, you guessed it, still no sign of the missing parts meaning I still can't use the table. I am now entering the fourth week without the parts and am therefore unable to take advantage of the beautiful weather and use fully use my purchase so for this reason I would recommend you AVOID purchasing from Maze Living because their after sales service is non-existent. I have clearly been LIED to, strung along for weeks for 4 little items that would cost pennies to send out. Once they have your money they won't give a hoot about you or the product they have provided, which is a SHAME because it's actually a nice garden set just UNUSABLE in its current state. I've added pictures of the missing items, could it really be that difficult to replace? I suspect it's down to pure laziness or lack of decency that they haven't!
3 weeks ago
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Mazeliving has a 2.0 average rating from 10 reviews