“Truly terrible experience.
Item delivered far beyond delivery date,
meaning it didn’t arrive in time to be gifted for a 50th birthday.
Item was then delivered but the couriers were unable to fulfil the installation we had paid for, leaving us unable to use for weeks.
Once the furniture had been installed, it cracked in multiple places.
The company has now agreed a full refund but, a month since this was agreed, this has still not been processed.
I have wasted so much of my time needing to chase customer services, who continue to make promises that the company then doesn’t fulfil.”
“The MAZE All Weather Fabric is defective and splits in the heat/sun. I have seen online that many others have experienced identical problems. Be extremely cautious. Customer Services, in my experience, are evasive and deflect. Beware.”
“AVOID THIS COMPANY - Ordered 10 chairs and ceramic topped table. Had to wait longer than expected and always had to chase for updates. Table was completely smashed when delivered even though box was undamaged... Accidents happen but after sales was shocking. Only work via email and no proactive follow up to replace their error. Replacement finally arrived and two guys who assembled it were top quality. Let down by their office staff. I still have the damaged table which has to be collected by another courier who sent 2 guys who couldn't lift it on their van. No new collection date despite chasing. They really don't care about their customers after sales...”
“3 Year Breakdown
up to 100% for a claim made in the first 12 months
up to 50% for a claim made within 13–24 months
up to 25% for a claim made within 25–36 months
2 Year Breakdown
up to 100% for a claim made in the first 12 months
up to 50% for a claim made within 13–24 months
This is their guaranteed policy
Avoid Maze Living at all costs.
I paid £3500 and I’ve been completely ignored
I reported a fault with my product in November 2025 and we are now in May 2026 — seven months later and I am still without a resolution.
After chasing repeatedly in January, I was told they were “waiting for a part.” I followed up again in February and then sent several more emails which were completely ignored. The only reason I finally got a response was because I left a bad review online In march
Instead of fixing the issue, I was offered £150 store credit if I removed the review. I refused because I didn’t want compensation — I simply wanted the faulty product sorted. The item hadn’t even lasted 12 months.
On the same day, the manager personally called me and admitted there was a fault with the product. He promised me a complete replacement and said he would call me back the following morning once he had spoken to the manufacturer. I was also then offered £250 compensation alongside the replacement. I removed the review in good faith after being reassured this would be resolved.
That call back never happened. Neither did the credit or replacement
It is now 16th May and after chasing again, I’ve been told there is “confusion” and they are no longer sending a replacement — only a repair whenever the manufacturer can provide parts, with no timescale whatsoever. This completely contradicts what was promised to me in writing and over the phone.
The communication has been appalling, the customer service is shocking, and I genuinely feel like they only responded because of the public review. Seven months of chasing, broken promises, ignored emails, and still no resolution.
I would never purchase from Maze Living again.”
“Guarantee misleading and worthless. Purchased an Oxford corner set with table and ice bucket in 2021. The set has been carefully looked after and covered during Winter months. When preparing furniture for this Winter, we were stunned to see that the rattan on the table had disintegrated quite badly. We had not noticed this as the set had not been used this Summer.
After contacting retailer, Barker and Stonehouse, and Mazeliving, we were advised that the furniture is only guaranteed for 1 year. The 7 and 5 year guarantee only covers structure, not materials.
This has been a very expensive mistake and we are now left with a table that is only suitable for the tip.”
“Please take the time to read the reviews on this company before you purchase. I wish I had!
I ordered garden furniture and paid in full – only for the company to send HALF the order to the delivery company. I’ve received NOTHING. They’ve been completely uncontactable, taking no responsibility and instead blaming the courier – despite the fact that they never shipped the full order in the first place.
The rest of the order? Apparently in stock, yet they have NO IDEA why it wasn’t dispatched. The level of communication is appalling, and their customer service is frankly non-existent.
After chasing and getting nowhere, I finally cancelled the order – and now they’re trying to charge me a CANCELLATION FEE. For an order they didn’t even deliver. I’m absolutely disgusted.
What makes it worse? I was about to place a second, higher-value order in the hope that I might have “better luck next time.” That won’t be happening – ever.
This company is a joke. Disorganised, unprofessional, and happy to take your money with no intention of fulfilling their end of the deal.
DO NOT TRUST THEM. AVOID AT ALL COSTS.”
“I received my order (ORD-0003-1624, Small Oxford Rattan Set) slightly over four weeks ago and on initial inspection I was very pleased with it, I still am but on the day of delivery I report 4 x screw-in feet missing from the table.
I called and was assured the missing parts would be sent out immediately, a week went by with no sign of the missing parts.
I called again (week 2) and spoke to someone else who was equally apologetic and promised the missed items would be dispatched immediately and this time they would be tracked, Royal Mail was blamed for the loss!
Week 3 came and went, email exchanges with empty promises and, you guessed it, still no sign of the missing parts meaning I still can't use the table.
I am now entering the fourth week without the parts and am therefore unable to take advantage of the beautiful weather and use fully use my purchase so for this reason I would recommend you AVOID purchasing from Maze Living because their after sales service is non-existent.
I have clearly been LIED to, strung along for weeks for 4 little items that would cost pennies to send out.
Once they have your money they won't give a hoot about you or the product they have provided, which is a SHAME because it's actually a nice garden set just UNUSABLE in its current state.
I've added pictures of the missing items, could it really be that difficult to replace? I suspect it's down to pure laziness or lack of decency that they haven't!”
“Avoid avoid avoid. Been waiting for a person since December 24 for a brand new pergola and so far I’ve had every excuse under the Sun about why it’s failed to happen.
They are cheap for a reason please avoid.”
“DISAPPOINTED IN THIS COMPANY IS AN UNDERSTATEMENT
Purchased a waterproof and weatherproof outdoor rattan box for £499 to store my cushions. Not fit for purpose, would have been better off storing my cushions in a cardboard box!
Not only am I out of pocket for the rattan box but it has ruined all my cushions (now mouldy, green, saturated and stained) these were for my Maze £1750 corner seating I also purchased.
As you can imagine I am livid. Customer service begrudgingly offered me a storage box cover and then proceeded to tell me they were not in stock.
I am currently in communication with Trading Standards regarding their false advertising.
NOT HAPPY AND STILL NO RESOLUTION. SHAME ON YOU MAZE...”
“The all weather furniture has perished, with zero customer care, zero warranty (even though it came with a two year warranty), and Maze Living refused return. Be warned—void excuses after excuses. This furniture is not all-weather. Extremely disappointed with both the quality of the furniture and the service. The company has also refused the return, which is a violation of consumer rights. The furniture has not even been used! The matter has now been escalated.”
“I ordered the cover for my maze living garden furniture which was stated by them as being the correct one. It was expensive but after spending a lot on my furniture I wanted to protect it properly. When the cover arrived the quality was very good but I was extremely dissapoiinted that it was huge and didn't fit properly. It was so bad in the wind that I had to remove it. Therfore, my garden furniture has been uncovered and in this terrible weather ever since. If I had realised it was going to be a generic cover, one fits all, I would have got one elsewhere for alot cheaper. Not happy at all!”
“Shocking service. Maze are quick enough to take payment in full (significant payment) but then lack the basic ability to fulfill an order and arrange the build
This is a basic fundamental of sales of this kit. 3 failed attempts / non-attendance and then they send a 1-man "team" to build two pergolas and furniture who arrives at 8.45pm!!! This organisation is wild!!!! Best advice - shop elsewhere!!!!!! Being lied to is not cool”
“BUYER BEWARE!
We purchased an outdoor dining set at the end of summer 2023. On delivery, we noticed there was a large chip in the table top. We contacted Maze immediately, who reassured us that they would sort a replacement table top. We have had to chase every single step of the way. It's 6 months later and we are still no closer to getting it replaced. Customer service is shocking. Full of empty promises and no useful information. They take no responsibility, blaming delivery or their suppliers, when it is with Maze that I have made the purchase.”
“We had a problem with the settee we had bought as part of the Santorini set. After contacting Maze Living we were told they would replace the settee but it would have to be ordered and could take up to 12 weeks. We were then contacted by Elizabeth from Customer Services and she has been superb in keeping us informed. The new settee arrived eventually but this had the same problem (dodgy leg). Elizabeth immediately decided to send us a complete new set of furniture and it arrived today in perfect condition. We can't praise Elizabeth enough. Throughout this saga she has been kind and courteous and she is a credit to the company.”
“We purchased the Oxford dining garden furniture from Maze living on line during lockdown . Our order was processed quickly and efficiently and we were kept informed of delivery times and date throughout the whole process. We received a text 1 hour before delivery and the drivers arrived on time . Unfortunate they did send the wrong chair but after a quick phone call they arranged to collect and replace it within 4 days . Fantastic quality furniture, very efficient company, we will definitely use them again and highly recommend Maze Living .”
