“Avoid avoid avoid. Been waiting for a person since December 24 for a brand new pergola and so far I’ve had every excuse under the Sun about why it’s failed to happen.
They are cheap for a reason please avoid.”
“DISAPPOINTED IN THIS COMPANY IS AN UNDERSTATEMENT
Purchased a waterproof and weatherproof outdoor rattan box for £499 to store my cushions. Not fit for purpose, would have been better off storing my cushions in a cardboard box!
Not only am I out of pocket for the rattan box but it has ruined all my cushions (now mouldy, green, saturated and stained) these were for my Maze £1750 corner seating I also purchased.
As you can imagine I am livid. Customer service begrudgingly offered me a storage box cover and then proceeded to tell me they were not in stock.
I am currently in communication with Trading Standards regarding their false advertising.
NOT HAPPY AND STILL NO RESOLUTION. SHAME ON YOU MAZE...”
“The all weather furniture has perished, with zero customer care, zero warranty (even though it came with a two year warranty), and Maze Living refused return. Be warned—void excuses after excuses. This furniture is not all-weather. Extremely disappointed with both the quality of the furniture and the service. The company has also refused the return, which is a violation of consumer rights. The furniture has not even been used! The matter has now been escalated.”
“I ordered the cover for my maze living garden furniture which was stated by them as being the correct one. It was expensive but after spending a lot on my furniture I wanted to protect it properly. When the cover arrived the quality was very good but I was extremely dissapoiinted that it was huge and didn't fit properly. It was so bad in the wind that I had to remove it. Therfore, my garden furniture has been uncovered and in this terrible weather ever since. If I had realised it was going to be a generic cover, one fits all, I would have got one elsewhere for alot cheaper. Not happy at all!”
“Shocking service. Maze are quick enough to take payment in full (significant payment) but then lack the basic ability to fulfill an order and arrange the build
This is a basic fundamental of sales of this kit. 3 failed attempts / non-attendance and then they send a 1-man "team" to build two pergolas and furniture who arrives at 8.45pm!!! This organisation is wild!!!! Best advice - shop elsewhere!!!!!! Being lied to is not cool”
“BUYER BEWARE!
We purchased an outdoor dining set at the end of summer 2023. On delivery, we noticed there was a large chip in the table top. We contacted Maze immediately, who reassured us that they would sort a replacement table top. We have had to chase every single step of the way. It's 6 months later and we are still no closer to getting it replaced. Customer service is shocking. Full of empty promises and no useful information. They take no responsibility, blaming delivery or their suppliers, when it is with Maze that I have made the purchase.”
“We had a problem with the settee we had bought as part of the Santorini set. After contacting Maze Living we were told they would replace the settee but it would have to be ordered and could take up to 12 weeks. We were then contacted by Elizabeth from Customer Services and she has been superb in keeping us informed. The new settee arrived eventually but this had the same problem (dodgy leg). Elizabeth immediately decided to send us a complete new set of furniture and it arrived today in perfect condition. We can't praise Elizabeth enough. Throughout this saga she has been kind and courteous and she is a credit to the company.”
“We purchased the Oxford dining garden furniture from Maze living on line during lockdown . Our order was processed quickly and efficiently and we were kept informed of delivery times and date throughout the whole process. We received a text 1 hour before delivery and the drivers arrived on time . Unfortunate they did send the wrong chair but after a quick phone call they arranged to collect and replace it within 4 days . Fantastic quality furniture, very efficient company, we will definitely use them again and highly recommend Maze Living .”
