“Shocking service. Maze are quick enough to take payment in full (significant payment) but then lack the basic ability to fulfill an order and arrange the build
This is a basic fundamental of sales of this kit. 3 failed attempts / non-attendance and then they send a 1-man "team" to build two pergolas and furniture who arrives at 8.45pm!!! This organisation is wild!!!! Best advice - shop elsewhere!!!!!! Being lied to is not cool”
“BUYER BEWARE!
We purchased an outdoor dining set at the end of summer 2023. On delivery, we noticed there was a large chip in the table top. We contacted Maze immediately, who reassured us that they would sort a replacement table top. We have had to chase every single step of the way. It's 6 months later and we are still no closer to getting it replaced. Customer service is shocking. Full of empty promises and no useful information. They take no responsibility, blaming delivery or their suppliers, when it is with Maze that I have made the purchase.”
“We had a problem with the settee we had bought as part of the Santorini set. After contacting Maze Living we were told they would replace the settee but it would have to be ordered and could take up to 12 weeks. We were then contacted by Elizabeth from Customer Services and she has been superb in keeping us informed. The new settee arrived eventually but this had the same problem (dodgy leg). Elizabeth immediately decided to send us a complete new set of furniture and it arrived today in perfect condition. We can't praise Elizabeth enough. Throughout this saga she has been kind and courteous and she is a credit to the company.”
“We purchased the Oxford dining garden furniture from Maze living on line during lockdown . Our order was processed quickly and efficiently and we were kept informed of delivery times and date throughout the whole process. We received a text 1 hour before delivery and the drivers arrived on time . Unfortunate they did send the wrong chair but after a quick phone call they arranged to collect and replace it within 4 days . Fantastic quality furniture, very efficient company, we will definitely use them again and highly recommend Maze Living .”
