Good service marred by a poor delivery by DHL as follows: Had a next-day DHL parcel delivery to my home on 12th April and missed the driver by 2 minutes as I went to my home garage to get something. Phoned straight to the DHL contact centre on the card left through my letterbox and spoke to an advisor who informed me she had sent a message to the driver to return and retry the delivery. The driver did not return and I contacted the contact centre again on 13th at 07:50 to ask about re-delivery. I was told it was booked for 14th and asked why not today to which I was told that DHL do not automatically attempt delivery next day as some people are still not in. I then requested to pick the parcel up and pretty quickly received an email confirming pick up but it stated "please wait for a confirmation email to say the parcel was ready". 2 hours later and no email so phoned again to query and was informed that they had contacted the Leeds Depot and it would be ready. Went to Leeds depot and asked why they did not attempt a next-day delivery and was told the they do automatically deliver next day and it was on a delivery van that was due to go out at 08:30 and had to be removed at 08:00 for me to pick up. I could have had the delivery without me having to go to the depot and just had conflicting info and a great deal of chasing to get my parcel. I have now found out that I have also been charged £12.64 by my mobile operator for calling the number 3 times on the tracking card to find out where my delivery was, very unhappy.