Metastatic lung cancer patient with two tumours forwarded from east London nhs for a hospital bed to be delivered imminently so my father can die at home in familiar surroundings. Several delayed deliveries - three weeks after first request, there is still nothing delivered. Had to change address after social worker deemed my fathers peppery unsuitable to return to and was told by the very insensitive bolshie telephone operative who lacked any empathy, now requesting we wait another week for delivery - my father literally has weeks left to live. Insensitive, unrealisable and rude staff. Poor organisation, lack of speed or empathy for the situation. Would never use this company.