Initially very impressed with the comprehensive and easy to navigate website. Made decision to order first pen and it all arrived via Royal Mail in ice pack, ready to go straight in the freezer with full instructions in less than 24 hours. Only on day three now, no side effects as yet but only on low dose. Unsure just how much it is help now, but know it needs to get to a little later on before I really notice a change. Have asked a few questions and had immediate response, all in all very happy.