Not the easiest of starts.. the consultation process is fine, but I was transferring from one treatment provider to myBMI so didn’t want to have to start the whole dose increase process again. This is what seems to have caused a lot of confusion. Customer support have tried their best to help but so far it hasn’t really worked. Eventually I have received a pen, but a lower dose than had been requested and agreed by my prescriber.. miscommunication is the reason I’ve been given.. I’ve now had to go through a further consultation and pay for a second pen (still not been provided) while I await a response from myBMI. Hopefully things will be much easier with the next supply??