After a delay I was sent my prescription but then phoned and told I could not take it because of my age. Luckily I had not started it. I sent it back as requested No communication with BMI other than this and no confirmation that my return was received or that my refund was processed. I was promised a pack in which to return it but instead received an emailed label and curtly told to find the packaging myself. No care or concern was shown to me. I am not favourably impressed.