Overall I have had a good experience with Wren as a company. Generally customer service has been really good, e.g when I ordered my pump, a promo code wasn’t working and it was quickly rectified. The only reason I didn’t give 5 stars is because I got in touch to say one of my bottles had majorly discoloured (although I followed the care advice) which I am disappointed with, leaving me with just one bottle. I was advised not to use it.