I hope I help just one person before they make a purchase. There is no way to effectively reach Myer anymore when you order online. I received an order and half of it was smashed. Outside box undamaged, inside box damaged. So I got shipped broken items. Hey stuff happens, people are human...I'd love to tell them about it....only you can't. Virtual Assistant Hell is all they are offering these days. Try phoning? Virtual Assistant answers there too. I'm lucky. My order wasn't hugely expensive. But I would never risk ordering anything again. I would also recommend people read some of the reviews online and ask themselves why isn't Myer responding? I'm going to go out on a limb and say because there is no one to respond, just like there is no one to answer emails (no contact email) or the phone.