“Myer stores, do not have essential household items, children cots ,prams, buggy etc, in the early days Myer was a store ,had rugs, tv, furniture, beds, displayed in store, now mostly small items and clothing,, hence the share price a sad story. Hopefully with additional small stores from merger,
Business style can be changed. Incorporate big items, essential for the house. Be a display centre, to order. People don’t mind paying a bit extra.
I am an investor, and Myer has mostly clothes and accessories, even though have vast amount of floor space, addition of small stores should give management a better way to make use of floor space for house/family necessities. I hope this email finds its way to the management.”
“I have exactly the same experience right now with this company. I already finished the last of the 3rd test and i already spent about 56k . dollars there is one more purchase required of me and to recharge my account with 83k dollars more to complete the test and be able to withdraw all my money which will be $273,000 dollars plus the commissons and the 25k bonus on my withdrawals but non of this company were telling me the truth rather feeding me with lie. But now I am pending to recharge another 50k because of having suspicion on my account for my withdrawals. they said i need to complete the 1 last recharge of 50k to be able to withdraw all my money and become a permanent online seller with their system i refused to make another payment again cause I'm tried, there is one of my coworker who referred me to this man called alexi victim with the email address of alexivictimhelps @ mail . com who was able to help me to make my withdrawals from this notorious fraudulent company..”
“Absolute terrible experience with Myers! Wish I could give them zero! I ordered a Christmas early November. Received the tracking detail when it was dispatched from warehouse. Tracked to my local Australia Post, then the item was"returned to sender" at senders request. Called Customer Experience Centre and they reassured me that I would receive a refund that week. Over a month later and several calls and emails and they still will not refund the $200 because the "suppiler" hasn't confirmed the return of the product! I don't understand!!!. Such poor customer sevice and being treated this way. This was not my fault. I didn't request for the item to be returned but I'm the one who has to wait for the refund. I'm tired, stressed and frustrated about having to follow up daily about this!!!”
“Bought something with a Myer birthday voucher when I returned the item as it was cheaper online - the assistant said I couldn’t get the voucher back so my refund was less my original voucher what a total rip off. Also 2 weeks ago I ordered something online and when I checked today the CS person said that my order was cancelled as there was no stock left, I told her that the item is still for sale on the website and that I was going to contact NSW Fair Trading as the are advertising an item that doesn’t exist she asked me to hold and then came back and said oh we have one left we will send it to you, let’s see if I get it otherwise I have dated screen shots and will cont the govt dept if they are falsely advertising needless to say I’m not happy with Myer!! I’m a very unhappy customer”
“Buyers beware: Myer has recently changed their return system for (at least) kitchenware and electrical which disregards the laws and disadvantages customers. For example, we bought a stainless steel Esteele frypan RRP $280 recently. Like other consumers who are trying to avoid the traditional non stick pans due to PFAS contamination, we opted for stainless steel. A Myer rep told us to follow the instructions, which we did. Sadly, all the food that we cooked, from fish, to eggs, to potatoes, to vegetables, stuck to the bottom of the pan badly and prevented the food from cooking properly due to the fact that the stuck food meant that it was limiting the frying process to the food that still needed cooking. It was a chore to clean the pan after these exercises. In the end we had to take the pan back because it was unfit for purpose - it didn't do what it was supposed to do. This is one of the basic tenets of Australian condumer law (ACL).
Under ACL, the store where you bought a product is meant to honour the guarantee, in this case a lifetime guarantee. When we took the pan back, we were told that we had to complete a form. Myer would then send the pan to Esteele and Esteele would determine whether the guarantee would be honoured. A week later, we received a missed call from Myer - not Esteele. The number they ring on is not connected, but Myer don't tell you this, so we rang the number and it just kept ringing with no answer. After 2 attempts we rang the Myer number and got the automated assistant which is poor and takes a very long time to conect you to a real person. This took half an hour. We found the person who had left a message. They cheerfully advised that the return had been rejected by Esteele due to the fact that no workmanship issues had been found, such as the fact that the handle had not come off. I didn't accept this and asked to speak to a manager. They phoned me back and were curt and repeated what the previous person had said. This young "manager" wasn't applying the basic and straightforward principles of the ACL, because in a nutshell what they are is this: if there is a problem with a product that was not known before purchase, then this something that the store needs to remedy. If the product is not fit for purpose, the store needs to do likewise. This example is ACL 101. Myer can't even handle such a basic case. I asked to speak to a higher manager. They phoned me back and advised that they were the assistant manager of the Myer store that I had phoned. They listened to the issues and said that they would allow a refund as a one off! I accepted the refund, but advised that this was not a one off example - it was a case of basic ACL guarantees. By using Esteele (and other suppliers) to knock back basic ACL consumer guarantee rights, Myer is hiding behind Esteele and Myer shirks their fair go legal obligations to customers. In our case, the pan came with a lifetime warranty. This is known as a voluntary warranty which is made by the manufacturer. The manufacturer does not have to provide this voluntary warranty - they may choose to do so. This is because every purchase that a consumer makes is actually covered by Consumer guarantees in Australia, known as the ACL. These guarantees cannot be changed, replaced, modified, or taken away by a seller or manufacturer. Usually sellers sell products with limited voluntary warranties, for example one or two years. This confuses things for customers because the actual guarantee that a consumer has via the ACL can be far longer than the voluntary warranty. For example, a quality stainless steel saucepan is something that a reasonable consumer would expect to last for many years. The guarantee that you get via the ACL is based on the expectations of a reasonable consumer, in conjunction with the price paid and any other claims made by the seller/manufacturer. In our example, despite the product only being a few weeks old, and despite the fact that it has a voluntary lifetime warranty, (which the seller and manufacturer legally have to observe if they make such a voluntary warranty), we still got the run-around. Having said this, it is important to note that on the Myer website, Myer clearly lists the rights of the consumer under the ACL. However they are not putting this into practice, in our example, without the battle of having to go through their difficult procedures. Importantly, the ACL states that it is illegal for sellers/manufacturers to mislead customers regarding their guarantee rights. Sadly, Myer tried to mislead us. We have been shopping with Myer for about 50 years. They were one of the most approachable and safe retailers out there. Sadly, they are losing their once wonderful, even bonhomous, approach. Lift your game Myer! Any consumers who are concerned about the approach of sellers regarding guarantee rights are welcome to email the ACCC (the national consumer law champion) with concerns. A tip: to cover yourself further, you can use Paypal or equivalents to buy from places like Myer. Paypal are excellent at covering consumer guarantee rights and assist very quickly. The other alternative is VCAT, but you shouldn't have to go to VCAT about such simple matters, nor have to wait a year or two to have your matter heard. Take care consumers.”
“I went into Myer Southland to buy a suit and was completely snubbed and ignored by 4 staff members who did everything possible to avoid assisting me and kept talking amongst themselves.
On walking out of the store with out spending a cent I was greeted with a “good morning sir” from the chap working in Johnny Bigs. His name was Long and I spent $600 with Long.
Make of that what you will.”
“It was extremely nice of them to refund me $206.67 for the GCODE INSTANT VIDEO PROGRAMMER on Monday 24th May 2021, which I bought 27 years ago since I don't have a VCR anymore.”
“The chat staff should really be retrained. Service was terrible and response did not address the issue I was having. I was expecting much more from a reputable company like Myers. Really disappointing customer service. The chat staff could not even send a basic transcript of the chat to the customer. This is bad. Just bad service”
“I bought 4 sets of king bed sheets, because I didn't have time to work, so I went to the Myer website to buy them online. Yesterday I received the bed sheet. I opened it up and saw the material I didn't like, so today I returned 4 bedsheets. Unexpectedly, the staff did not agree to let me return it because I had already opened it. Isn't it unreasonable that when I receive the goods, I can't open them to check and see what the materials are like? I am a long-time customer of Myer and yet I am treated like that. Never visit Myer again in the future.”
“I’m giving one star because the sales staff are well intentioned but all in all Myer is atrocious at refunding money when they make an error. On two occasions sales staff have made errors with transactions (multiple tapping on card for one transaction) OR charging for everything during an Afterpay transaction. Their refund system means that if even staff make an error- you still have to wait 5-7 business days for a refund to appear in your account. Appalling. Do not shop there!!!!”
“I was very disappointed that I sent back a dress recently (Review division of Myer), and paid the postage - only to have the Review organisation send it back to me, telling me to return it directly to Myer myself. If I had wrongly returned it to a division that isn't directly responsible for it, they could have at least provided some positive customer service by forwarding it on to Myer themselves, after I did pay about $12 postage to return it.
Myer is also listed as the masthead on the order received, so the confusion is not completely mine. I had to drive especially into Myer Geelong (with back pain) to return it. Even the sales assistant there was surprised that Review wasn't able to just mail it forward, for me. Come on Olivia, you need to get on board with these issues, if you want to win back your customer base at Myer - now you're the well heeled CEO. If you're truly serious, and want to genuinely build return loyalty in your customer base, you need to do better.
Di”
“Purchased numerous items online (they took my money) then within a hour got an email to say some of the items no longer available. Then the next day another email stating again items no longer available. Why have them online to purchase if not available. Took AGES to get refund. Went back online the next day and guess what, magically items are available again??????? Make up your mind. VERY VERY annoying. I know full well that Myer will NEVER respond to this complaint because if you read them reviews not ONE has EVER been answered by Myer. Not a good experience AT ALL.”
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“I was served this morning at Myer, Adelaide by Julie in Underwear & Lingerie.
Julie was most helpful.
She was kind, caring & exceptionally helpful.
What a delight to be helped with my purchases.
Julie's attitude is "Pleasing You is Important.
Julie made my day ❤️ with her courteous & experienced manner.
I will certainly be shopping again in Myer, Adelaide.
Assistants, as Julie are an absolute credit to the Myer team.
A big thank you & see you again soon.
Cathie McCarron
(A Myer One Member)”
“I was overcharged for items by Melbourne City Myer that were on sale. The first two times calling the complaints line I reached an overseas call centre even though I was told I was being transferred to the actual Myer Melb store to sort out the issue. No one in the actual store picks up the phone even though I have tried now 6 times.- most of the time it rings out or is cut off. Pathetic customer service and obviously how Myer makes a profit these days by ripping off customers.”
“I would like to give Tarnya from Myer Karrinyup a 5 star review for going over and beyond to locate a specific product I was looking for in the China Dept. Tarnya was able to locate a couple of specific products for me. They were for a gift 🎁 and so i am especially pleased. Thankyou for making my shopping afternoon very pleasurable. 🌹🌹🌷🌷💐💐😊”
“Received online purchase, but the items were broken, only offering refund not replacement. Supplied all pictures and information refund was approved??? What they say. 2 months still chasing refund and getting the lies and run around every week.
My advice “DONT BUY FROM MEYER ONLINE STORE “”
