Myer Reviews

1.5 Rating 150 Reviews
11 %
of reviewers recommend Myer

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Myer 5 star review on 23rd April 2024
Andrew Kriver
Myer 1 star review on 12th March 2024
Anonymous
Myer 1 star review on 12th March 2024
Anonymous
Myer 5 star review on 12th October 2023
Ann-maree
Myer 5 star review on 12th October 2023
Ann-maree
Myer 5 star review on 12th October 2023
Ann-maree
Myer 1 star review on 12th May 2023
Bad Service
6
Anonymous
Anonymous  // 01/01/2019
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Myer 5 star review on 23rd April 2024
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Posted 1 day ago
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Posted 2 weeks ago
I was served this morning at Myer, Adelaide by Julie in Underwear & Lingerie. Julie was most helpful. She was kind, caring & exceptionally helpful. What a delight to be helped with my purchases. Julie's attitude is "Pleasing You is Important. Julie made my day ❤️ with her courteous & experienced manner. I will certainly be shopping again in Myer, Adelaide. Assistants, as Julie are an absolute credit to the Myer team. A big thank you & see you again soon. Cathie McCarron (A Myer One Member)
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Posted 2 weeks ago
I was overcharged for items by Melbourne City Myer that were on sale. The first two times calling the complaints line I reached an overseas call centre even though I was told I was being transferred to the actual Myer Melb store to sort out the issue. No one in the actual store picks up the phone even though I have tried now 6 times.- most of the time it rings out or is cut off. Pathetic customer service and obviously how Myer makes a profit these days by ripping off customers.
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Posted 3 weeks ago
I would like to give Tarnya from Myer Karrinyup a 5 star review for going over and beyond to locate a specific product I was looking for in the China Dept. Tarnya was able to locate a couple of specific products for me. They were for a gift 🎁 and so i am especially pleased. Thankyou for making my shopping afternoon very pleasurable. 🌹🌹🌷🌷💐💐😊
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Posted 4 weeks ago
Received online purchase, but the items were broken, only offering refund not replacement. Supplied all pictures and information refund was approved??? What they say. 2 months still chasing refund and getting the lies and run around every week. My advice “DONT BUY FROM MEYER ONLINE STORE “
Myer 1 star review on 12th March 2024 Myer 1 star review on 12th March 2024
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Posted 1 month ago
Myer Southland and Chadstone are the best place to shop. The staff very kind and helpful. We buy most our cookware, quilts and bed linen from Myer as it is very homely and a pleasant place to shop. Easy to return if the goods are faulty or breaks within the warranty period.
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Posted 1 month ago
I made an online purchase and paid. A few hours later received an email from Myer that one of the items were not available and I would get a refund. I checked my credit card online, there were two transactions, one was a credit of the amount I should get and then a debit of the same amount, which means I didn't actually get refunded. I waited for a few days, still no new refund transaction appeared on my card. I then checked via online chat, the lady said as far as she could see, I was refunded. I sent her a screenshot of the two transactions and she said I have to go to my financial institution to get that sorted. Really unhappy with the handling.
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Posted 1 month ago
I have been going to Myers since it was opened almost 10 years ago. What an experience that was. So happy it was Myers not David Jones. Been shopping there for over 10 years. I work as coordinator for disability agency. Very passionate about my job.For the past 3 years Been taking my client to Myers as he likes the store by chance he met a lovely staff at fragrances within seconds they were laughing they both came from U.K and this beautiful employee name Lisa made my client so welcome so happy he wouldn't stop talking about how nice and caring she was. They formed a bond. She made this beautiful soul that suffered stroke and is wheelchair bound a very happy man for short time that he would go in to say hi. He talked about Lisa to all his friends and all came to myer to shop and meet Lisa. He also formed friendship with Lisa's colleagues however Lisa was the special soul that always put smile on his face. She genuinely cared not just about him bur but also all his friends that came to shop there. We noticed from mid last year people starting to leave Mark my client was worried that he lost his friends. Things were changing. Ppl couldn't talk to him anymore because of the management have warned them about talking. He was so sad and wasn't sure why and why he couldn't talk to his friends anymore. Few days ago he learnt his very dear friend that used to put smile on his face and made him and so many of his disabled friends feel loved has left the store he was devastated. He asked everyone and no one knows what happened. You need to appreciate your hard working caring employees. People like Lisa are rate in this industry. They actually truly care. She never stopped helping everyone around her in the store not just at her station but around the floor anyone that approached her. I have heard so many horrific stories how the management are treating the employees. This is shocking. Take a look at your rating. 20 disabled people and elderly used to go there shopping and see Lisa because she made their day that much happier place for them. I have not seen any happy staff or customer service at myer in joondalup. Whatever you are doing please step back and take a look. I certainly won't be bothered to come back or bring my clients and his friends back. Theses people deserve a lot better than how they have been treated. I am sure you would not be appreciated if you were treated in that manner. It used to be a beautiful lively store now its like robots running the store. Very very disappointed. Even one star for the way the staff been treated is too many.
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Posted 1 month ago
I had the best service today at Myer Carindale in Brisbane in the beauty department. I was looking for recommendations for new make up and was served at the M.A.C counter by Isabella and received the best customer service. She was very attentive, full of knowledge and took time to explain all the products, showing me tips with application. Nothing was too much trouble. Thank you Isabella for 10/10 service.
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Posted 1 month ago
I ordered baby clothes on line and received them extremely creased and very poorly wrapped in tissue paper. Was very disappointed as they are a gift for a new Mum. 😔
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Posted 1 month ago
The worst experience in everything! I am never shopping at MYER
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Posted 2 months ago
Trying for a week now to call the TTP store, absolutely a disgrace phone rings out and I have selected every single department on every call so I made over 30 calls since Friday last week. Rings out to an engaged signal Went to send email for it to say sorry this is not available. How is someone meant to speak to someone without inconveniently go to store to be totally ignored also, stand at a counter for 15 minutes with team walking past to be told we are temp hire staff Seriously so bad, so now I'm writing a review and to submit it you want an email but we can't email you in your contact section... really
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Posted 2 months ago
I tried to contact customer service as I want to exchange an item online and wasn’t given that option. Each time I called the MYER phone no, it tried to divert me, then cut me off. Very poor customer service. There is no option it seems to speak so an actual person. The concierge was unable to assist me. It told me it was learning new things and gave me some suggestion boxes - surprise, surprise, none of these were relevant.
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Posted 2 months ago
I tried several times to get through to customer service. Each time the call was picked up and then cut off. This is extremely unprofessional and does not augur well for a company that claims to have customer care as the forefront of its business.
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Posted 2 months ago
Couriers didn’t deliver my online purchase and Myer still hasn’t given me a refund despite it being shipped back to the supplier. Honestly so unfair, I spent $300 and got nothing but a head ache.
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Posted 2 months ago
I wish I could give 0 stars also. I ordered online, they canceled my order and didn't tell me why. Didn't put the money back on my gift card. Had to call for them to do it. 45 min on phone. The sale price went up over night when they had said it was a sale for 5 days and would not honour their sale price. Then I had to pay more for postage because I could not click and collect. And they could not even guarantee that the order would make it to my house. Frustrating experience. Terrible customer service. Never again would I buy from there
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Posted 2 months ago
I purchased a quilt cover online next day received a email to say sorry your purchase has been cancelled Sorry your order is out of stock. That was Tuesday 16 th Jan 2024 today Wednesday 24th January 2024 still no refund but guess what I get a email about sale items 40% off there is my Sandy Cape Linen Quilt Cover set in shrub $134.98 . I thought you said last week it was out of stock! If so why are you still advertising it?? Where is my refund?
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Posted 3 months ago
Rude staff! They don’t know how to treat people. Have they even learnt customer service?
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Posted 3 months ago
I wish I could give 0 stars. Purchased an item on 05/01, didn't have any delivery update since 06/01. When I contacted Myer, they said I would need to wait for 8 business days to request the refund, which I did. Contacted Myer now, to be told that I need wait for an investigation to get the refund. Is this a joke? You are not allowed to keep my money if you don't deliver the items. Never again! Worst and most stressful experience. Total lack of respect for the client!
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Posted 3 months ago
Myer is rated 1.5 based on 150 reviews