“I was overcharged for items by Melbourne City Myer that were on sale. The first two times calling the complaints line I reached an overseas call centre even though I was told I was being transferred to the actual Myer Melb store to sort out the issue. No one in the actual store picks up the phone even though I have tried now 6 times.- most of the time it rings out or is cut off. Pathetic customer service and obviously how Myer makes a profit these days by ripping off customers.”
“Received online purchase, but the items were broken, only offering refund not replacement. Supplied all pictures and information refund was approved??? What they say. 2 months still chasing refund and getting the lies and run around every week.
My advice “DONT BUY FROM MEYER ONLINE STORE “”
“I made an online purchase and paid. A few hours later received an email from Myer that one of the items were not available and I would get a refund. I checked my credit card online, there were two transactions, one was a credit of the amount I should get and then a debit of the same amount, which means I didn't actually get refunded. I waited for a few days, still no new refund transaction appeared on my card. I then checked via online chat, the lady said as far as she could see, I was refunded. I sent her a screenshot of the two transactions and she said I have to go to my financial institution to get that sorted.
Really unhappy with the handling.”
“I have been going to Myers since it was opened almost 10 years ago.
What an experience that was. So happy it was Myers not David Jones.
Been shopping there for over 10 years. I work as coordinator for disability agency. Very passionate about my job.For the past 3 years Been taking my client to Myers as he likes the store by chance he met a lovely staff at fragrances within seconds they were laughing they both came from U.K and this beautiful employee name Lisa made my client so welcome so happy he wouldn't stop talking about how nice and caring she was.
They formed a bond. She made this beautiful soul that suffered stroke and is wheelchair bound a very happy man for short time that he would go in to say hi.
He talked about Lisa to all his friends and all came to myer to shop and meet Lisa. He also formed friendship with Lisa's colleagues however Lisa was the special soul that always put smile on his face.
She genuinely cared not just about him bur but also all his friends that came to shop there.
We noticed from mid last year people starting to leave Mark my client was worried that he lost his friends. Things were changing. Ppl couldn't talk to him anymore because of the management have warned them about talking. He was so sad and wasn't sure why and why he couldn't talk to his friends anymore.
Few days ago he learnt his very dear friend that used to put smile on his face and made him and so many of his disabled friends feel loved has left the store he was devastated. He asked everyone and no one knows what happened.
You need to appreciate your hard working caring employees.
People like Lisa are rate in this industry. They actually truly care. She never stopped helping everyone around her in the store not just at her station but around the floor anyone that approached her.
I have heard so many horrific stories how the management are treating the employees.
This is shocking.
Take a look at your rating. 20 disabled people and elderly used to go there shopping and see Lisa because she made their day that much happier place for them.
I have not seen any happy staff or customer service at myer in joondalup.
Whatever you are doing please step back and take a look.
I certainly won't be bothered to come back or bring my clients and his friends back.
Theses people deserve a lot better than how they have been treated.
I am sure you would not be appreciated if you were treated in that manner.
It used to be a beautiful lively store now its like robots running the store.
Very very disappointed.
Even one star for the way the staff been treated is too many.”
“Trying for a week now to call the TTP store, absolutely a disgrace phone rings out and I have selected every single department on every call so I made over 30 calls since Friday last week. Rings out to an engaged signal
Went to send email for it to say sorry this is not available. How is someone meant to speak to someone without inconveniently go to store to be totally ignored also, stand at a counter for 15 minutes with team walking past to be told we are temp hire staff
Seriously so bad, so now I'm writing a review and to submit it you want an email but we can't email you in your contact section... really”
“I tried to contact customer service as I want to exchange an item online and wasn’t given that option. Each time I called the MYER phone no, it tried to divert me, then cut me off. Very poor customer service. There is no option it seems to speak so an actual person. The concierge was unable to assist me. It told me it was learning new things and gave me some suggestion boxes - surprise, surprise, none of these were relevant.”
“I tried several times to get through to customer service. Each time the call was picked up and then cut off. This is extremely unprofessional and does not augur well for a company that claims to have customer care as the forefront of its business.”
“Couriers didn’t deliver my online purchase and Myer still hasn’t given me a refund despite it being shipped back to the supplier. Honestly so unfair, I spent $300 and got nothing but a head ache.”
“I wish I could give 0 stars also.
I ordered online, they canceled my order and didn't tell me why. Didn't put the money back on my gift card. Had to call for them to do it. 45 min on phone.
The sale price went up over night when they had said it was a sale for 5 days and would not honour their sale price.
Then I had to pay more for postage because I could not click and collect. And they could not even guarantee that the order would make it to my house. Frustrating experience. Terrible customer service. Never again would I buy from there”
“I wish I could give 0 stars.
Purchased an item on 05/01, didn't have any delivery update since 06/01. When I contacted Myer, they said I would need to wait for 8 business days to request the refund, which I did. Contacted Myer now, to be told that I need wait for an investigation to get the refund.
Is this a joke? You are not allowed to keep my money if you don't deliver the items.
Never again! Worst and most stressful experience. Total lack of respect for the client!”
“Abysmal customer service from Myer. I ordered a women’s top online. I received a men’s shirt instead. I rang customer service and was told that I had to return the men’s shirt before I could receive a refund for the item I ordered. I explained that I have a broken foot and will not be able to do this for 8 weeks. I was on the phone twice to customer service for an hour. They insisted that this is their policy. I explained that I was being severely inconvenienced because of their mistake. I have never been treated with such rudeness and lack of customer service. I have shopped at Myer for over 50 years, but am switching to David Jones. Myer have lost a prior dedicated customer.”
“The worst customer service I have ever experienced impossible communication I have not received my order sent to post office with impossible hours no advice how I can collect it and so far I have no idea how I will get my money back they are not answering phones no email and messages through stupid virtual machine”
“Shame on you Myer. First you send me an online clothing order with the big black security tag still attached. I live in rural Victoria with no Myer store nearby, so I have to post back the item just to have the tag removed. But what do your people do? They keep my jacket and process a damn refund!
I subsequently reorder the same jacket and it's arrived today ..... you guessed it .... with the SECURITY TAG ATTACHED!
I now have to waste my precious time and money making the 200km round trip to my nearest store to get the problem sorted because I'm not prepared to watch you guys stuff up for a fourth time.
You can shove your $10 compensation payment up your Corporate Bum”
“Made an online order 3+ weeks ago, I received part of my order (1 item) only a couple of days ago, but still waiting for the rest to arrive. When I check the tracking details each day, the expected delivery date keeps moving to the next day, I’m wondering how many more times the expected delivery date will change or if I will even receive the rest of my order.
I never received an email or sms or anything of that nature to tell me that my order would be split into two and shipped separately, if I knew this would be the case, I would have just ordered directly from the brand of clothing I purchased rather then from Myer, this was supposed to be a birthday present and well, the birthday has been and gone now so it’s means nothing any more.
My guess is that the specific item I purchased was not in stock or on hand, therefore the system should not have let me order the item, however, it did and because of that, I’m now still waiting 3+ weeks later for this item to arrive.
An email explaining that there would be a lengthy delay would have been nice, however I got nothing from Myer and in fact when I call customer service to query what is going on, I get hung up on, told to keep waiting, told it’s AusPost’s fault, told there’s nothing they can do… when I asked to be compensated for the major inconvenience (as I said, it was meant to be a birthday present) I was told that since the item was only DISPATCHED 10 days ago, they cannot warrant compensation to me! He did say that once I receive the item, if I’m not happy, I can send it back, I’m not sure why he would say that or what he even means, why would I send back the item? I’m annoyed because I still haven’t received it, not annoyed because I no longer want it, I haven’t even received it yet to see if I’m satisfied with the time, very confusing!
My issue is, I don’t care when it was dispatched, I made this order 3+ weeks ago and it still has not arrived, I feel it would be fair to gain some sort of compensating since not only was this item supposed to be a birthday present, I have also been waiting a very long time and also, I never received any sort of correspondence from Myer warning me that it would take nearly a month to receive one T-Shirt!
I’m not at all happy with my experience, in fact, I will simply never shop at Myer again whether that be online or Instore and I’ll make sure everyone else is aware of this issue that seems to be happening for alot of people shopping at Myer.
They’re a crappy team of customer service agents, not one of the 6 people I’ve spoken to have even apologised for this delay.
They are rude, unhelpful and lacking any sort of care for their customers.
Never again.
DO NOT SHOP WITH MYER!
I would give zero stars if there was the option however you have to click at least one star to post a review, funny that!”
“I purchased something online and went in store to exchange it as it was to small. My purchase was made with a disposable visa credit card which I no longer had so I asked them to place the whole thing onto a voucher. I had explained this at the counter.
The lady told me not to worry as my $28 would come to me as a voucher online.
My voucher came to me as $2.90.
I went back in store ans the guys told me that the money went back into the credit card I paid with.
I told them I paid with a disposable visa card I no longer had.
They told me that there is nothing they could do for me and could not place the money onto a voucher.
Because of them I lost $25 so RUDE and unhelpful!
They have lost a dedicated shopper for Myer. They ate my money I will never shop there again and will ensure that no one around me shops there either!!!!”
“Ordered a Christmas tree online on Dec 4th. Still waiting for it to be delivered. Running out of time for me to have it by Christmas! Customer service is awful. Tried the "Myer Online Experience' a few times now I have moved on to calling. Very unsatisfactory. Dreadful shopping experience.”
“I bought a 5-Tier Bookshelf Display Shelf and Room Divider in Brown.
The order number is 1123943048. It has been almost one month (the delivery was supposed to be in 5 days). Have been calling Myer customer service, each time, they said that they are sending an email to the seller. No one knows where the product is. The seller is not responding. Still, Myer refuses to cancel my order and refund my money. They say I have to wait until I receive the product and then post it back to get refund. How stupid is this way of handling a customer complaint. You said, five days delivery, and it is almost a month. It is obvious that there is no product. You need to refund the customer, and apologise, not saying that wait until we send another email. So frustrated, will never purchase anything from Myer Online, and will never recommend this. If you google what has attracted your attention, be sure you can find the same item on one of other platforms such as eBay, Amazon, BigW, Coles, Woolies, they all sell online, the same product, just google it. Myer does not care about customer reviews or happiness, so, sooner or later, they will end up ceasing this platform.”
