I made an online purchase and paid. A few hours later received an email from Myer that one of the items were not available and I would get a refund. I checked my credit card online, there were two transactions, one was a credit of the amount I should get and then a debit of the same amount, which means I didn't actually get refunded. I waited for a few days, still no new refund transaction appeared on my card. I then checked via online chat, the lady said as far as she could see, I was refunded. I sent her a screenshot of the two transactions and she said I have to go to my financial institution to get that sorted. Really unhappy with the handling.