“Abysmal customer service from Myer. I ordered a women’s top online. I received a men’s shirt instead. I rang customer service and was told that I had to return the men’s shirt before I could receive a refund for the item I ordered. I explained that I have a broken foot and will not be able to do this for 8 weeks. I was on the phone twice to customer service for an hour. They insisted that this is their policy. I explained that I was being severely inconvenienced because of their mistake. I have never been treated with such rudeness and lack of customer service. I have shopped at Myer for over 50 years, but am switching to David Jones. Myer have lost a prior dedicated customer.”
“The worst customer service I have ever experienced impossible communication I have not received my order sent to post office with impossible hours no advice how I can collect it and so far I have no idea how I will get my money back they are not answering phones no email and messages through stupid virtual machine”
“Shopped at Myer for 63 years and was a highlight growing up. Now it is a chore as not enough staff. At times go to another department to get service, who often can’t help. Customer Service is great ONLY when there is someone available. Can never get through on the phone and have rung head office for queries on products. Need a real person online PLEASE.”
“Shame on you Myer. First you send me an online clothing order with the big black security tag still attached. I live in rural Victoria with no Myer store nearby, so I have to post back the item just to have the tag removed. But what do your people do? They keep my jacket and process a damn refund!
I subsequently reorder the same jacket and it's arrived today ..... you guessed it .... with the SECURITY TAG ATTACHED!
I now have to waste my precious time and money making the 200km round trip to my nearest store to get the problem sorted because I'm not prepared to watch you guys stuff up for a fourth time.
You can shove your $10 compensation payment up your Corporate Bum”
“Made an online order 3+ weeks ago, I received part of my order (1 item) only a couple of days ago, but still waiting for the rest to arrive. When I check the tracking details each day, the expected delivery date keeps moving to the next day, I’m wondering how many more times the expected delivery date will change or if I will even receive the rest of my order.
I never received an email or sms or anything of that nature to tell me that my order would be split into two and shipped separately, if I knew this would be the case, I would have just ordered directly from the brand of clothing I purchased rather then from Myer, this was supposed to be a birthday present and well, the birthday has been and gone now so it’s means nothing any more.
My guess is that the specific item I purchased was not in stock or on hand, therefore the system should not have let me order the item, however, it did and because of that, I’m now still waiting 3+ weeks later for this item to arrive.
An email explaining that there would be a lengthy delay would have been nice, however I got nothing from Myer and in fact when I call customer service to query what is going on, I get hung up on, told to keep waiting, told it’s AusPost’s fault, told there’s nothing they can do… when I asked to be compensated for the major inconvenience (as I said, it was meant to be a birthday present) I was told that since the item was only DISPATCHED 10 days ago, they cannot warrant compensation to me! He did say that once I receive the item, if I’m not happy, I can send it back, I’m not sure why he would say that or what he even means, why would I send back the item? I’m annoyed because I still haven’t received it, not annoyed because I no longer want it, I haven’t even received it yet to see if I’m satisfied with the time, very confusing!
My issue is, I don’t care when it was dispatched, I made this order 3+ weeks ago and it still has not arrived, I feel it would be fair to gain some sort of compensating since not only was this item supposed to be a birthday present, I have also been waiting a very long time and also, I never received any sort of correspondence from Myer warning me that it would take nearly a month to receive one T-Shirt!
I’m not at all happy with my experience, in fact, I will simply never shop at Myer again whether that be online or Instore and I’ll make sure everyone else is aware of this issue that seems to be happening for alot of people shopping at Myer.
They’re a crappy team of customer service agents, not one of the 6 people I’ve spoken to have even apologised for this delay.
They are rude, unhelpful and lacking any sort of care for their customers.
Never again.
DO NOT SHOP WITH MYER!
I would give zero stars if there was the option however you have to click at least one star to post a review, funny that!”
“I purchased something online and went in store to exchange it as it was to small. My purchase was made with a disposable visa credit card which I no longer had so I asked them to place the whole thing onto a voucher. I had explained this at the counter.
The lady told me not to worry as my $28 would come to me as a voucher online.
My voucher came to me as $2.90.
I went back in store ans the guys told me that the money went back into the credit card I paid with.
I told them I paid with a disposable visa card I no longer had.
They told me that there is nothing they could do for me and could not place the money onto a voucher.
Because of them I lost $25 so RUDE and unhelpful!
They have lost a dedicated shopper for Myer. They ate my money I will never shop there again and will ensure that no one around me shops there either!!!!”
“Ordered a Christmas tree online on Dec 4th. Still waiting for it to be delivered. Running out of time for me to have it by Christmas! Customer service is awful. Tried the "Myer Online Experience' a few times now I have moved on to calling. Very unsatisfactory. Dreadful shopping experience.”
“I bought a 5-Tier Bookshelf Display Shelf and Room Divider in Brown.
The order number is 1123943048. It has been almost one month (the delivery was supposed to be in 5 days). Have been calling Myer customer service, each time, they said that they are sending an email to the seller. No one knows where the product is. The seller is not responding. Still, Myer refuses to cancel my order and refund my money. They say I have to wait until I receive the product and then post it back to get refund. How stupid is this way of handling a customer complaint. You said, five days delivery, and it is almost a month. It is obvious that there is no product. You need to refund the customer, and apologise, not saying that wait until we send another email. So frustrated, will never purchase anything from Myer Online, and will never recommend this. If you google what has attracted your attention, be sure you can find the same item on one of other platforms such as eBay, Amazon, BigW, Coles, Woolies, they all sell online, the same product, just google it. Myer does not care about customer reviews or happiness, so, sooner or later, they will end up ceasing this platform.”
“Horrific online order experience. Purchased item online on 6/12/23 on website assurances that item would be delivered in time for Xmas. Have been advised item has been given to Aramex for delivery (note overall 1.8 star reviews for nearly 2 thousand reviews). I have been given what seems incorrect tracking number and have no idea where item is. Advised by Myer it will be 3-5 days before they can get an update from third party supplier. I asked if they could call them to get quicker update but no. So now facing situation where no update likely to be received until end of this week and if not received, have to go and purchase another gift for the person who was meant to receive this item. I am unable to cancel this item. Customer Service of very little assistance. Avoid online shopping with Myer!!!”
“I ordered a product online and when it was unboxed it was faulty so I returned it to the store where I picked it up from.
I then had to go through the process of getting a refund, which takes 3 to 5 days for my account, and purchase a new one. So for 3 to 5 days I have paid for two products.
It's just a frustrating and stupid system.”
“Terrible experience. Vowing never to purchase from Myer ever again. I purchased a $400 speaker online on 7 Nov for an event being held on 26 Nov... it's now the 15 Dec and I still haven't received it. Got an email from Couriers Please on 5 Dec saying they attempted to deliver my parcel but I was home that day - no note in the letterbox. Called Myer and was told they could lodge an investigation and someone would be in touch. Week went by and heard nothing. Called again to ask for a refund as the service I paid for had not been delivered and was told that I had to wait for the package to be recieved by Myer before they would refund the money. So who knows how long that will take. Then asked if they could tell me the address of the depot so that I can go and pick it up and they said they would email the courier to find out so just hung up in the end.”
“Not even then 1 star riticulus experience I paid $150 they didn’t send me tracking number even no order over 1 month now . Customer service so cheap so dozzy don’t buy anything from Myer”
“Went to Click &Collect Counter to pick up some towels. I didn’t like the colour so asked for a refund. The goods didn’t leaver the counter. The salesperson said the credit has been processed and I would receive an email confirmation. The incorrect amount was given and I have rung their Experience Centre many times and have had no satisfaction in getting the balance of the refund. It’s the worst customer service I’ve come across EVER. MYER DO SOMETHING ABOUT YOUR CUSTOMER SERVICE!”
“Waiting for xmas tree ordered Nov 27 this is the second late notice now Dec 11 ? Kids waiting and waiting for postage services in Victoria why does this happen every year. Mailing system is incompetent in regional rural areas having local mail go to bigger city for sorting then sending it back to town. Why cannot town post office do sorting in local town and free up major postal services.”
“The worst customer experience I have ever encountered. I ordered online and the order was returned to Myer Chatswood by Australia Post as it was damaged. I didn’t receive the goods, they were simply ‘returned to sender’. 8 phone calls to Myer, numerous emails, and they have yet to refund me for damaged goods I didn’t receive. The staff recruitment process and lack of knowledge and ability to help is appalling”
“Purchased two products online, both said they were in stock, two days later they received an email stating they had cancelled one item, the next was cancelled couple of days later. No process for complaints. Wish I had purchased these elsewhere as I was trying to make the most of a sales day, now I have to pay full price elsewhere. This is what happens when you buy things from a company with no interest in customer service or ethics - profit focus only. Other companies have live chat, email address, online forms, Myer only have a phone line with a long wait time.”
“Brilliant staff. The line up at the fittings rooms (which are hot, stuffy and far from nice) is an absolute time waster. I work in the city and no matter which day I’ve gone through the ladies wear this year I’ve lined up to try on clothing for way too long.
I’ll not be returning until I hear they’ve unlocked the other change rooms permanently and cooled the others down. Best and Less change rooms in midland gate are 5 star in comparison to Myer city.”
“My past 4 purchases at myers have been disappointing. Poor products, lack of testers and undelivered promises. I have had to return two products due to faults. On another visit I wanted to try a couple of perfumes and all testers were empty. I complained then went back a week later to find they were once again empty. My latest problem was purchasing products with a free gift only to be told 3 days later it was out of stock. Stock was available when I placed my order. I could have got it at another store that day if my online order had not gone through. I expected a lot better from a store like myers. I think I am finally done with shopping at Myers.”
