I was very disappointed that I sent back a dress recently (Review division of Myer), and paid the postage - only to have the Review organisation send it back to me, telling me to return it directly to Myer myself. If I had wrongly returned it to a division that isn't directly responsible for it, they could have at least provided some positive customer service by forwarding it on to Myer themselves, after I did pay about $12 postage to return it. Myer is also listed as the masthead on the order received, so the confusion is not completely mine. I had to drive especially into Myer Geelong (with back pain) to return it. Even the sales assistant there was surprised that Review wasn't able to just mail it forward, for me. Come on Olivia, you need to get on board with these issues, if you want to win back your customer base at Myer - now you're the well heeled CEO. If you're truly serious, and want to genuinely build return loyalty in your customer base, you need to do better.   Di