Spent 25 minutes trying to to pay for parking at a car park where coin operated Pay & display not working. App wouldn't verify my mobile number. Couldn't log in online - reset password - got into account but got error message that said ": "An error has occurred" and a report logged with Support. Would not allow me to proceed further. Call the telephone number - got an auto-recorded message, something about unverified/outstanding payment (nonsense) and auto-disconnect. No option to speak to anyone, or make payment by phone. Gave up, canx my (now late) appointment & went home. Got online, reactivated account (expired due to inactivity), sent complaint about spending 25 mins trying to pay & asking them to address entirely automated system which can lock out users & provide no alternative. Reply tells me what I already told them (expired a/c, they don't manage car parks, contact council - I told them I already had), details my account log, but also tells me my account was deleted due to inactivity - I check & it has been - since I reactivated 2 days previously! They either cannot/did not read my complaint, or their customer service simply does not care. No consideration for personal experience, just automated guff and don't give a damn. I have deleted the App and will not use again. Appalling service, appalling attitude!