“RingGo has been made to be deliberately difficult to use.
RingGo and the councils that use
them have designed the App to be this way.
When you first try to use this App,
you may very likely find it impossible
to register.
You may very well give up trying but
as you are already parked, they know
you may be very likely not to move on.
They can then legally give you a ticket
Utterly disgusting but that's what it has come to in the UK”
“Ringgo has numerous customer service issue which need to be address immediately including the new user registration process and the phone payment process. Failure to address these issues subjects potential users to parking penalties/fines/tickets or they just can't park in the Ringgo territories. For example, on a recent trip to the U.K.:
I attempted multiple times to register for the RingGo app however it did not accept my U.S. mobile phone number even though I tried all possible ways (without country code, with +1, with 01, with 001, every possible combination). This apparently is a longstanding and well documented problem with RingGo.
I also attempted to use their phone number service (including the help number xxxx-0010) at least 10 times. When asked for the car's make (using only 1 word) it would not accept my answer of "Mercedes", or my one word answer on color "Black". This is also seems to be longstanding and well documented problem with RingGo.
I strongly urge RingGo to fix this problems.”
“I think Ringo and councils are scamming drivers and it should be illegal.
Parking is advertised as 3.70 per hour or 0.61p per 10mins. I was charged 3.40 for 45mins after various charges. This is not right. With no parking meter nearby, do I have a choice but to use the app. Did I ask for sis txts or the convenience? Give drivers a choice instead of unfair charges.”
“If you are thinking about using this company just read the reviews. Absolutely appalling, non existent customer service, unable to speak to a person (obviously deliberate), a totally utterly useless help bot. AVOID AVOID AVOID.”
“Ring go have a poor to a non-existent customer service and deliberately make it difficult to clarify situations when a permit was purchased in error.
How can it be that no-one is available to clear up issues- this very poor service which the council outsourced the parking to.”
“I was visiting my sister in hospital. I returned to the car park to pay for my parking to find that the machine was faulty. There was a sign to say that I had to go home and make my payment by phone or App . ( What a cheek I wanted to pay by cash .)
After 15 mins on the phone I was a advised I need a location code .
I am now trying to download the app which took 20 mins . Then I had to re-enter my details . What an absolute waste of my time .”
“The Ringo app is stealing. I put 15 minutes and I only got 5. I put another 15 minutes just to make sure, and wallah! Another 5 minutes. People, be careful with this app, you might get a parking ticket while using it.”
“We were charged £11 for parking for just over 3 hours and when the deduction went through to our bank it was £15.60. Impossible to contact Ringo to complain and get a refund. I have resisted downloading the app for so long but needed it when we were on holiday last week. I used it again yesterday as the card payments were not being accepted in the car park but never again will I use this app. Bunch of cowboys.”
“Beyond appalling! The worst managed company on the planet. Customer service is atrocious and beyond rude. They just hang up if you have the audacity to complaint. Nothing works, from the chatbot to the app. I could go on but I’m exhausted trying to deal with this despicable business.”
“Don’t know what everyone is whining about. Just renewed my Annual Season ticket and it only involved 7 password changes, maybe 11 log ons, 4 changes of registered card, plenty of frustrated swearing and it only took 1 hour and 58 minutes - perhaps I was just lucky that my details were exactly the same as last year.
Happy New Year”
“I recently had an issue with the RingGo app when paying for parking. After paying for a 3-hour session at location 15767, the session didn’t appear in the app, so I made a second payment for the same duration. Neither payment showed up in the app during my session, causing a lot of stress about potential fines.
Later, I received text confirmations for both payments, proving the payments went through. I contacted customer support via email, clearly explaining the situation and attaching evidence of both payments and charges. However, I’ve received no response, and attempts to connect via live chat have been equally frustrating—after long waits, the chat ends with no resolution. 😠
I’m concerned about: 1️⃣ Being fined despite paying twice.
2️⃣ Getting a refund for the second, unnecessary payment.
RingGo, if you pride yourselves on convenience and reliability, your customer service needs urgent improvement. Has anyone else had similar issues? Any advice?
#CustomerService #RingGo #ParkingAppProblems”
“Useless app, designed by complete idiots, extremely poor user experience, chat bot is useless, when something hoes wrong none if their processes work. For goodness sake councils just ditch RingGo.”
“Bristol wants people to visit the city, support local businesses. It is happy to outsource parking to Ringo, one if the most unreliable and infuriating parking apps.
My advice, as someone who has to travel to Bristol regularly and wrestle with Ringo is, go elsewhere. I've just spent 10 mins in rain trying to make the Ringo app work.
Why can't a council organise its own park?”
