AVOID THIS COMPANY! The doors are lovely... the after sales care is NON EXISTENT and their guarantee is worthless. We have been trying to get New Wave Doors to come back and fix our doors for over a year. They sent us a guarantee, but won't honour it. We have had problems with our opening door since January 2020, 4 days after installation. New Wave will not respond to our emails or a letter which we sent, although they claim they have replied to all correspondence. They are stating that the problems are caused by wind damage, even though they have not inspected it. We have never let the door blow in the wind AND had an independent door fitter inspect the door, who advised us that it was badly fitted, and not due to wind damage. This has resulted in the top and bottom of the door buckling, it lets in a draft, is difficult to open and has damaged the anthracite frame. We have written numerous emails, sent photos and posted a signed-for letter to their Bristol address, but they just ignore us. They wrote one email to us stating that they will fix it if we pay! So much for the 10 year guarantee! We have reported New Wave to Trading Standards and if we don't get a successful resolution via that route, will be forced into legal action. OUR RECOMMENDATION WOULD BE TO AVOID THIS COMPANY