“They were all so helpful from day 1.
Great customer service, always available and very straight forward.
The whole family (yes they all work together) have been amazing, this company know their stuff and communicate between themselves and the customer.
Would highly recommend!!”
“I began a project with New Wave back in 2019. The doors arrived on time a perfectly sized as per the order details. There were plenty of options including: the colour, glazing spec, and integral blinds to chose from. Installation services are provided if needs be and the team were contactable throughout.
The windows have now been installed for around 5 years. I have been back to the business again this year for another purchase and once again the service was exceptional.
If you are looking for a new bifold, French door or patio sliding door… Check these guys out first. Their product gets better all the time with new features and continuous development from the design engineering team.
Outstanding.”
“We purchased doors from New Wave when we built our extension back in 2021. We have been very pleased with the quality and operation of the doors following their installation. The company’s after sales service was also very good when a minor adjustment to one of the doors was undertaken recently.”
“Firstly we were a bit concerned that the company is based quite away from us but after seeing the product at a Home show and meeting the team we were reassured having New Wave doors would not be a problem. We did actually put a deposit down as we thought our project would start that year but circumstances delayed and both Claire and Zoe could not have been more helpful.
The company is very professional, knowledgeable and has a very friendly approach to the customer. The product is of very high quality and easy to handle and from ordering to fitting everything went very smoothly even though we had to delay the installation. We were having a pocket window installed and this together with the New Wave doors certainly has enhanced our property.
We would thoroughly recommend New Wave doors as opposed to bifolds because you have the option to completely open up the space very neatly but also stagger the openings across the expanse.
So happy after many years of researching we went with our gut instinct of New Wave doors and would thoroughly recommend both the product and company.”
“I first saw New Wave doors during a Home Exhibition event at the Excel Centre in London. From the very outset until my patio doors were installed the company were excellent! They were professional throughout, advised at every stage and were very knowledgeable not only on their flagship doors but also from a construction perspective. Their workmanship is of a very high standard indeed. The customer care and engagement was excellent from beginning to end. I would highly recommend New Wave and installing their doors as opposed to standard bi-folds. New Wave doors look great overall. To add gravitas to this review, I am a Chartered Civil Engineer with over 26 years of industry and construction experience. Hence, I expect precision, high quality workmanship and excellence.”
“We purchased ‘NEW WAVE’ doors about eight years ago (our builder recommended them). We are very very happy with them. Several of our friends after seeing ours have purchased NEW WAVE doors too.
Customer care is great, nothing is too much trouble.
Rose & Gordon”
“The product is very good and well made and the service department when I needed to contact them were very responsive to a minor issue that we had with a faulty glass unit it was promptly replaced overall I am very satisfied with this company and their product and I would recommend their product to anyone”
“Our experience of new wave doors is we had excellent service from start to finish. Easy to talk on the phone with office staff who put me at easy understood what we wanted, had a survey told us what would be done. The same men did the fitting as the survey, Very quick and clean all work done site clean when they finished we can't fault any part of the job. Very happy with the finished job excellent.”
“Had a customer that required 2of these doors and went to new wave for supply only, delivered when said, had minor adjustments needed as the video instructions where not to clear, service engineers where booked, turned up on site, great lads, took them 2 minutes to get the doors working as should. Will defo use again!”
“Cannot fault this company, we purchased our 5 sets of doors through Zoe who was amazing and extremely patient while we decided exactly what we wanted. Then we dealt with James to confirm the manufacturing spec and was very impressed with his knowledge of not only the product but the industry and standard procedures as well. Our final door was installed yesterday and I could not be happier with how they look and work. The fitters were so friendly and efficient and it has been a pleasure working with everyone from New Wave, nothing seemed like too much to them, cannot recommend them enough! Thanks again guys!”
Dear Jamie
Thank you so much for leaving us this review, its great to read that the the whole New Wave team left such a great impression on you, I will be sure to thank everyone personally on your behalf and maybe even treat them to a lunch out as the impression they left on you is the service we strive to give all of our customers. If ever you need anything at all please do not hesitate to reach out to customerservices@newwavestore.co.uk and we will be happy to help.
Kindest Regards
Customer Service Team
“I used New Wave for 17 sets of doors in a development which was completed last year. The New Wave is a high quality product that works so much better than any other door we have come across.
We are about to order another 10 sets for our next development and because of the way the New Wave Door works by incorporating them into the design from the beginning, we have been able to substantially increase the amount of fliving space. If your are building a dwelling or an extension you should use these doors because there are so many benefits over bi-folds.
I have noticed a few negative comments about customer service but it seems a little unfair as the current situation is affecting service and supply across the whole sector and I am speaking from experience.. I have dealt with many window and door suppliers over the years and I can highly recommend New Wave Doors on both product and customer service. Their service to us has been outstanding.”
Dear Leon
Thank you very much for your positive feedback, It's great to read that you feel the New Wave Door is a "high quality product" and that it is better than any other door system you have come across, naturally I agree. I have to say after seeing the pictures you sent in the houses look amazing! I cannot wait to see what the next development will look like, we look forward to hearing from you in the not too distant future.
Kindest Regards
Customer Service Team
“Great doors and excellent service, we have had our doors for 3 years now and use them at least once a week, they have transformed my home. Have recommended New Wave to all of my friends”
Dear Jackson
Thank you for your kind words, I am so glad you are getting so much use out of your New Wave Doors, they really do have the power to transform a home and i'm happy that you have experienced this first hand, feel free to send us some pictures to marketing@newwavedoors.co.uk so we can see how much you’re enjoying them!
Kindest Regards
Customer Service Team
“I would highly recommend New Wave as a company, we ordered 3 sets of doors from them last year, we dealt with a very helpful lady in sales to start with who answered our original queries, our builders then had some questions so the sales lady put the installation department in contact with them and everything thing was sorted within a couple of days, our doors were installed 2 weeks ago, all be it a little late, but I can understand this given the current climate.We could not be happier with our doors and we are so glad we made the decision to go with New Wave rather bifolds.”
Hi Kenneth
Thank you for taking the time to give us your feedback, we are so pleased you are loving your New Wave Doors. Once again we are sorry they were a week late but as you know the company that powder coat our special colour colour doors had to close for 2 weeks . We wish you all the best with the rest of your project.
Kind Regards
New Wave Doors
