“The product is very good and well made and the service department when I needed to contact them were very responsive to a minor issue that we had with a faulty glass unit it was promptly replaced overall I am very satisfied with this company and their product and I would recommend their product to anyone”
“Our experience of new wave doors is we had excellent service from start to finish. Easy to talk on the phone with office staff who put me at easy understood what we wanted, had a survey told us what would be done. The same men did the fitting as the survey, Very quick and clean all work done site clean when they finished we can't fault any part of the job. Very happy with the finished job excellent.”
“Had a customer that required 2of these doors and went to new wave for supply only, delivered when said, had minor adjustments needed as the video instructions where not to clear, service engineers where booked, turned up on site, great lads, took them 2 minutes to get the doors working as should. Will defo use again!”
“Claire gave us a Fantastic service from start to finish locating the right part for the patio doors, nothing was too much trouble always answered the phone and called back. would highly recommend.”
“Cannot fault this company, we purchased our 5 sets of doors through Zoe who was amazing and extremely patient while we decided exactly what we wanted. Then we dealt with James to confirm the manufacturing spec and was very impressed with his knowledge of not only the product but the industry and standard procedures as well. Our final door was installed yesterday and I could not be happier with how they look and work. The fitters were so friendly and efficient and it has been a pleasure working with everyone from New Wave, nothing seemed like too much to them, cannot recommend them enough! Thanks again guys!”
Dear Jamie
Thank you so much for leaving us this review, its great to read that the the whole New Wave team left such a great impression on you, I will be sure to thank everyone personally on your behalf and maybe even treat them to a lunch out as the impression they left on you is the service we strive to give all of our customers. If ever you need anything at all please do not hesitate to reach out to customerservices@newwavestore.co.uk and we will be happy to help.
Kindest Regards
Customer Service Team
“I used New Wave for 17 sets of doors in a development which was completed last year. The New Wave is a high quality product that works so much better than any other door we have come across.
We are about to order another 10 sets for our next development and because of the way the New Wave Door works by incorporating them into the design from the beginning, we have been able to substantially increase the amount of fliving space. If your are building a dwelling or an extension you should use these doors because there are so many benefits over bi-folds.
I have noticed a few negative comments about customer service but it seems a little unfair as the current situation is affecting service and supply across the whole sector and I am speaking from experience.. I have dealt with many window and door suppliers over the years and I can highly recommend New Wave Doors on both product and customer service. Their service to us has been outstanding.”
Dear Leon
Thank you very much for your positive feedback, It's great to read that you feel the New Wave Door is a "high quality product" and that it is better than any other door system you have come across, naturally I agree. I have to say after seeing the pictures you sent in the houses look amazing! I cannot wait to see what the next development will look like, we look forward to hearing from you in the not too distant future.
Kindest Regards
Customer Service Team
“Great doors and excellent service, we have had our doors for 3 years now and use them at least once a week, they have transformed my home. Have recommended New Wave to all of my friends”
Dear Jackson
Thank you for your kind words, I am so glad you are getting so much use out of your New Wave Doors, they really do have the power to transform a home and i'm happy that you have experienced this first hand, feel free to send us some pictures to marketing@newwavedoors.co.uk so we can see how much you’re enjoying them!
Kindest Regards
Customer Service Team
“I would highly recommend New Wave as a company, we ordered 3 sets of doors from them last year, we dealt with a very helpful lady in sales to start with who answered our original queries, our builders then had some questions so the sales lady put the installation department in contact with them and everything thing was sorted within a couple of days, our doors were installed 2 weeks ago, all be it a little late, but I can understand this given the current climate.We could not be happier with our doors and we are so glad we made the decision to go with New Wave rather bifolds.”
Hi Kenneth
Thank you for taking the time to give us your feedback, we are so pleased you are loving your New Wave Doors. Once again we are sorry they were a week late but as you know the company that powder coat our special colour colour doors had to close for 2 weeks . We wish you all the best with the rest of your project.
Kind Regards
New Wave Doors
“A big shout out to the New Wave Door guys, you were highly recommended to me by a work colleague. I have to say you never disappointed in any way, my new doors do everything my old Bi_Fold doors didn't. The rear of my property has been totally transformed by your amazing doors, I really can't thank you all enough. Everything was so professional from start to completion,totally stress free and amazing fitters Mike and Connor for such a clean and smooth fitting. I cant recommend your company enough, which I will be doing to family and friends, thank you all so much.”
Dear Mrs Buffery
Thank you for taking the time to leave us a review, it looks like, both, our team and our product have left quite an impression on you! The doors really are amazing aren't they! So much better than bi-folds and i'm glad you are experiencing this first hand! I will pass on your comments to the team as they will delighted to hear your kind words!
Thanks again for sharing your feedback with us, i'm so glad you're enjoying your New Wave Doors.
Kindest Regards
Customer Service Team
“Amazing product, we are so happy with our New Wave doors; they are the highlight of our extension! A massive thank you to the whole team at New Wave in Bristol they really went above and beyond and for that I cannot recommend them highly enough.”
Dear Molly
Thanks for the great review! I am so glad your are enjoying your doors, the fact they are the highlight of your extension made me smile because you are not first customer to have said this, and i'm sure you won't be the last. I will be sure pass your kind words onto the team in Bristol, along with a bacon sandwich as a reward for going above and beyond in your case.
Kind Regards
Customer Service
“From the first inquiry New Wave staff were friendly, knowledgeable and patient with my questions and uncertainty with their (for me) new product. Zoe was easy to contact and speak to which made my experience enjoyable step by step. My New Wave doors arrived safely in Guernsey and without any damage given that it was a long awkward load susceptible to knocks and bangs. I am very pleased with the finished job, my doors open perfectly and collect together well in their open formations. I would thoroughly recommend both the company and the service standard offering a quality sliding door system that guarantees value for money.”
Dear Mr R Etheridge
Thank you for sharing your kind words with us, so glad to hear the the enjoyment of the New Wave Door doesn't stop at Torquay! I'll be sure to pass on your feedback to Zoe and the rest of the team, they will be delighted to hear what you have said.
Glad you're enjoying your New Wave Doors and thanks again for sharing your feedback with us!
Best Wishes
Customer Service Team
Dear Julie
That's amazing to hear, I will be sure to pass on your compliments to the fitters. I'm so glad you are enjoying your doors and you know where we are if you ever need anything at all.
Kindest Regards
Customer Service Team
“I was not looking forward to working with this company again. I had no choice but to go with New Wave Doors for my extension as my existing doors are also from them.
My experience this time was so different from the first. They were responsive, thorough, communication was excellent and they met the delivery date. None of which happened the first time around!
They have obviously restructured their business and processes. A very unexpected, pleasant experience.
Good job New Wave Doors!”
Dear Dali
Thank for sharing your feedback with us, it is true that sometime ago we had some members of staff that did not embody our attitude towards customers and I apologise that you had to deal with this. Since then we have focussed our efforts on making up for lost ground, our team are constantly working to ever-improve our customer's experience and I am glad that you have noticed the work we put in on a daily basis to accomplish this.
Best Wishes
Customer Service Team
Dear Philip
Thanks for taking the time to leave us a review, so glad everything was to your liking. You have that summer weather to look forward to now, where the doors go into a completely different league!
Thanks again for choosing New Wave Doors and sharing your feedback with us.
Best Wishes
Customer Service Team
“We were so glad we chose the New Wave Doors for our new South facing extension once you experience the versatility and operation of these doors you will never have Bi-fold or sliding patio doors again.
We chose to have internal blinds within the glass and this work wonderfully without effort, we can certainly recommend NEW WAVE DOORS for any future projects”
Dear David
Thank you for your positive feedback, it's always a good day when one of our customers realises that our product is the way forward and that bi-folding doors are just a thing of the past. It's great to hear you're enjoying our integral blind option - they really are the business aren't they!
I'll be sure to pass on your kind words to the rest of the team.
Best Wishes
Customer Service Team
