Ordered a set of bi-folding doors for my new extension in April this year. I was told delivery and installation would be 8-12 weeks but this did not take place till 6 months later!! On the day of the installation they arrived with a section which had shattered glass, but had to fit it regardless and promised to replace later. It gets worse, upon expressing to the fitter my concerns of the substandard fit, I was simply fobbed off saying there was nothing wrong with the fitting. 21 days and 3 hours later; one of the doors simply fell off the hinges. Whilst not in use. To add insult to injury I called 'New Wave' who told me the door was probably opened too fast and to speak to my home insurance company. They would only come out to look at the door if they were paid to do so. A very disgruntled and unhappy 'Kev' then said it could be because of the wind and they are not responsible. In line with their other negative reviews, it seems to be company policy to extort customers out of more money to even look at a job not well done! I have formally written to the company expecting an appropriate resolution, but judging by their mannerism on the phone I am not holding my breath for any reasonable outcome from them. My next step will be civil proceedings against the company. I will update this review as time elapses so you can see first hand my experience of this company going forward also. 30.11.2021