Sent the below to NWD in January 2022 and still no response ! This was sent in response to asking for help filling out the form for the aperture sizes. In hindsight I should have been Suspicious of a company who expects you to measure up. I am converting a property and all other companies who have fitted doors and windows took the time to visit the site and complete measurements- not expect me to do it! The email I sent : “Not sure who to contact as no email for customer services. I have spoken to James DS re the form required. He was really short with me and when I asked for help with the form, it was clear from his tone that I was putting him out. He referred me to another form which explained, however I said I probably would not understand. He did help with a few bits but told me to speak to my builder! Unacceptable really considering I was spending £12500. And you don’t even come out to survey . So I’ve decided not to use New Wave and would respectfully request you refund the £250 deposit I have paid”. Never heard another thing. After chasing , Zoe from sales team she said it had been sent to accounts but I’ve never heard back! I wouldn’t recommend new wave doors- their sales team are great - of course they would be but after sales - awful.