Buyers Before: They do not honor their return policy. I purchased what I thought was an outside door mat. It took 2 weeks to arrive and I was disappointed to find the mat had been folded and was not an outdoor mat. I have gone back and forth with customer service (Ms. Jasmine) and they are telling me I cannot return the item because it is not damaged and that it was my mistake so they will not return it. Yet, the website says you can return items within 10 days and I was within that timeframe when I contacted them. I will never buy another item from this company.