Very disappointed in the cancellation policy. I reserved a room for a family reunion in June of this year and I canceled the reservation in person to the front desk. I noticed while I was there for the weekend my account was charged $258.18 so I spoke to the clerk about it and they refunded me back within 2 days. Well just a few days ago August 26, 2025 they charged my account again with the same amount. When I called and spoke the manager she claims the account manager says that can't refund me my money after checking and seeing that they charged me and refunded me back in June. Very disappointed.. Never stayed in the hotel for the reunion and being charged!! Bunch of bull...