Nitecrawler Reviews

Name: Nitecrawler
Address: 4700 W Daybreak Parkway, Ste 100N, South Jordan, Utah
Rating: 4.36

4.4 Rating 61 Reviews

84 %

of reviewers recommend Nitecrawler

Company Reviews

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About Nitecrawler:

Only Nitecrawler makes spontaneity feel effortless with member-exclusive perks and a comprehensive, personalized selection of hotels—all in one swift, seamless platform. Whether you're winging it tonight or planning a bucket list escape, you'll find the right place with ease. And if you need help along the way? Our live agents are standing by 24/7.

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Phone:

(866) 307-2224

Email:

rfolland@travelpassgroup.com

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Anonymous

Anonymous // 01/01/2019

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“Very disappointed in the cancellation policy. I reserved a room for a family reunion in June of this year and I canceled the reservation in person to the front desk. I noticed while I was there for the weekend my account was charged $258.18 so I spoke to the clerk about it and they refunded me back within 2 days. Well just a few days ago August 26, 2025 they charged my account again with the same amount. When I called and spoke the manager she claims the account manager says that can't refund me my money after checking and seeing that they charged me and refunded me back in June. Very disappointed.. Never stayed in the hotel for the reunion and being charged!! Bunch of bull...”

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Posted 2 days ago

Vivian, thanks for reaching out and letting us know. This isn’t the experience we aim to deliver, and we're truly sorry it fell short. I’ll follow up shortly to gather a few more details and share this with our support team for review. Once they’ve had a chance to look into it, someone will be in touch with next steps. In the meantime, if you need support with your reservation, feel free to contact us at support@nitecrawler.com – we're here to help. -Rachael, Review Manager

Posted 2 days ago

“Thank you very much for helping me It was very helpful”

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Posted 4 days ago

“Easy booking my room”

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Posted 5 days ago

Beatrice, huge thanks for leaving us a review – we’re excited to know you had a great experience! At Nitecrawler, we’re all about making booking a breeze. Your feedback keeps us sharp, and we can’t wait to help you lock in the next adventure.

Posted 4 days ago

“Excellent! priced, super hospitable, and helpful kind staff at every turn. also the rooms are beautifully decorated, clean, comfortable rooms. Just a pleasantly zen.”

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Posted 1 week ago

“Excellent! priced, super hospitable, and helpful kind staff at every turn. also the rooms are beautifully decorated, clean, comfortable rooms. Just a pleasantly zen.”

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Posted 1 week ago

Jessica, huge thanks for leaving us a review – we’re excited to know you had a great experience! Your feedback keeps us sharp, and we can’t wait to help you lock in the next adventure.

Posted 5 days ago

“Quick and easy”

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Posted 1 week ago

Hi Harry, Thank you for your review! We’re glad to hear that booking with Nitecrawler was quick and easy, and we hope to help you again with your future reservations. – Lily, Review Manager

Posted 1 week ago

“Great job!!”

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Posted 1 week ago

Hi Abigail, Thank you for your kind words! We’re so glad to hear you had a great experience with Nitecrawler, and we hope to help you again with your future reservations. – Lily, Review Manager

Posted 1 week ago

“I got scammed by Nite Crawler reservationist. I repeatedly told “Ashton” that I needed wheelchair access. More than once he put me on hold so he could call the property/hotel see if they could accommodate my requests. The hotel claimed my booking didn’t include wheelchair or anything except a king bed The manager yelled at me & said it was my fault. They said if I took another room the first night, they would move me to wheelchair room the 2nd day. I asked for the new offer in writing. The request infuriated the manager & that’s when she began the demeaning yelling through the lobby office window at me seated in my wheelchair. The first night in the new room I killed a bug climbing up the wall behind the bed & saw 2 of the same kind dead on the floor beside the bed. I made a Do Not Disturb sign for my door which had been removed when I went out the next day. The room is a long way from the hotel entrance & was difficult getting to the front for pickup & when I came back my card key didn’t work which I had personally seen multiple guests ask for help with whenever passing through the Lobby. I called after the cleaning woman kindly opened my door & was told they would bring me a new one 5 hours ago. The email description of my room wasn’t correct in actuality. Including no where to hang my clothes. The person who cleaned my room didn’t clean the bathroom sink & replaced my towels but not my washcloths. I want to report Nite Crawlers & Hometown Inn both to the BBB.”

Helpful Report

Posted 2 weeks ago

Hi Angel, Thank you for your review. We’re sorry to hear about the difficulties you experienced. Unfortunately, we’re unable to locate your reservation without more details. Could you please reach out to us at support@nitecrawler.com with your itinerary number or the email used to book? Once we have that, our support team can review what happened and assist you further. – Lily, Review Manager

Posted 1 week ago

“I had categorically told the booking agent that I need a room WITH BREAKFAST and also PARKING. A hotel was chosen for me and I was told the Grand Total with all included will be CAD 813/- for the two nights. Upon asking him specifically to make sure Parking was included in this I found out there was no parking included. And that there is going to be an app CAD 90 additional per night for parking which was very disappointing but i reluctantly agreed. But it didn't end there. After paying when I got a booking confirmation I found there is no breakfast included and not only that but that there is an app CAD 127 resort fee which I was not told about so instead of CAD 813 that I was told the total is CAD 940. And 813 is charged to me and the 127 I have to pay on arrival and all this I found after paying 813. I think this is very unfair because I have to pay 940 instead of 813 and also pay app 200 for parking and then also look around the area for a place for breakfast and waste time as well as pay for that as well. So I will end up with a cost of app 1200 for 2 nights which is almost 50% more than what I was originally told my total was ie 813 all inclusive. Now if I cancel, I will pay CAD 18 cancellation fee (and I obviously have to pay international call charges for a 1 hour 7 minutes call that i made for this). I am very unhappy about the matter and feel that at least the resort fee should be absorbed in the CAD 813/- as we neither have the time nor interest to spend time in the hotel other than for going to sleep in the room for the two nights. The resort fee i am told is for the various amenities ie pool, gym etc which we don't have time for. Wrote a long story to warn you about Nightcrawler and suggest you don't book through them as they appear to be sneeky and deliberately mislead people and at the booking stage just push people to quickly book hurriedly and repeat the booking details extremely fast so you don't understand fully what is included and what is not. Just beware !”

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Posted 2 weeks ago

Hi P. Murad, Thank you for your review on Reviews.io. We are sorry to learn about your experience. We will share your information with our support team so they can further review your case. If you need help with your reservation, please also reach us at support@nitecrawler.com. – Lily, Review Manager

Posted 1 week ago

“It was amazing and easy to book.”

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Posted 2 weeks ago

We really appreciate you taking the time to share your feedback. It’s wonderful to hear that booking with Nitecrawler was such an easy and positive experience for you. We look forward to helping with your future reservations! – Lily, Review Manager

Posted 1 week ago

“Great and easy to use”

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Posted 2 weeks ago

Hi Sherry, Thank you for your kind words and for sharing your positive experience! We’re so glad to hear that you found Nitecrawler easy to use, and we hope to help you with your future reservations. – Lily, Review Manager

Posted 1 week ago

“I booked through you only to find out I had no hotel and no room. It was my own fault as I had placed 2 reservations by mistake and ended up cancelling the wrong one. This was through no fault of you but the hotel we booked from you was very rude and unhelpful. They sent us out running around unnecessarily. So I lost not only our room and money I lost respect for the hotel.”

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Posted 2 weeks ago

Hi Sandra, Thank you for your review. We’re truly sorry to hear about the difficulties you faced at the hotel and how upsetting that must have been. Nitecrawler is an online travel agency that helps customers book reservations, but we are not directly affiliated with the hotel itself. We do regret that your experience fell short of expectations. – Lily, Review Manager

Posted 1 week ago

“They booked me into a wrong hotel in a completely different state and that was after being on the phone with them an hour”

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Posted 2 weeks ago

Linda, thanks for reaching out and letting us know. This isn’t the experience we aim to deliver, and we're truly sorry it fell short. I’ll make sure your feedback is reviewed by our support team. If you need further assistance, our support team is available anytime at support@nitecrawler.com. -Rachael, Review Manager

Posted 2 weeks ago

“Easy peasy!”

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Posted 2 weeks ago

Patto, thanks for leaving us a review – so glad to hear we hit the mark! We’re all about keeping things smooth, simple, and stress-free, so hearing you had a great experience is amazing. Your feedback helps us keep raising the bar, and we’re already looking forward to your next booking.

Posted 2 weeks ago

“1)¡!!!!!!!!”

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Posted 2 weeks ago

Daniel, thank you for that 5-star rating! Can’t wait to help you lock in your next getaway. Let’s make it another one to brag about.

Posted 2 weeks ago

“Quick and easy. Is what I experienced. Relief from long lines and complicated processing.”

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Posted 3 weeks ago

Angelia, thanks for taking a moment to leave us a review – we’re stoked to hear we hit the mark! That’s the kind of smooth experience we’re all about. Your feedback helps us keep leveling up, and we’re already looking forward to helping you book your next adventure.

Posted 2 weeks ago

“It was easy and quick”

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Posted 3 weeks ago

Raymond, thanks for the review! We’re all about keeping the booking process quick, easy, and totally stress-free – exactly the way it should be. Can’t wait to help you secure your next adventure!

Posted 2 weeks ago

“Nice Motel. Great location. Easy booking.”

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Posted 3 weeks ago

Ken, huge thanks for leaving us a review – we’re excited to know you had a great experience! At Nitecrawler, we’re all about making booking a breeze. Your feedback keeps us sharp, and we can’t wait to help you lock in the next adventure.

Posted 3 weeks ago

“Quick and painless reservation online.”

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Posted 3 weeks ago

Gwendolyn, thanks for taking a moment to leave us a review – we love hearing the site treated you right! We’re all about keeping things easy, quick, and stress-free. Your feedback helps us keep raising the bar, and we’re excited to help with your next adventure.

Posted 3 weeks ago

“Good morning”

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Posted 4 weeks ago

Martika, thank you for that 5-star rating! Can’t wait to help you lock in your next getaway.

Posted 3 weeks ago

Nitecrawler is rated 4.4 based on 61 reviews