ZERO STARS FOR THE PACKING DEPARTMENT..... I placed an order (for 410 euros) and requested special gift packing ( offered on request by N.Peal ). As the gift was for my daughter's 21 birthday. Delivery in Greece. To ensure the gift packing ( a GIFT BOX) was included I also emailed N.Peal with this request. To make sure. Ben of N.Peal assured me the gift box would be included. BUT IT WAS NOT. The packing department FAILED to read the note on the order form, and they failed to follow Ben's request. The cashmere jumper arrived in a pathetic battered cardboard box, battered in transit. I emailed N. Peal who assured me a gift box would go out DHL express. BUT IT DID NOT. It went by regular Royal Mail ! Which takes about 10 days, and will arrive well after my daughter's Birthday, necessitating my going out shopping for gift packing at the very last moment.