“Quality, comfort, quick shipping, well packaged. Would love a lightweight double wool classic short blazer for summer that is lightweight for travel.”
“Prompt service although I was disappointed that be purchasing online, delivery to Northern Ireland wasn't possible. I had purchased an item by phone about a month ago and it was delivered to my door in Northern Ireland.”
“The prices are becoming more than excessive. Having purchased N Peal over decades, I now think very carefully about adding to my N Peal wardrobe. Even the sales prices are significant, and it irks me that various colours are omittted from sales.
There will come a time when I shall no longer buy N Peal ... not that N Peal will care, I'm sure while there are so many hedge fund traders.”
Hi Anthony, thank you for taking the time to share your feedback. I am very sorry to hear that you have been left disappointed by your most recent order with us.
In regard to our sale we include a select range of garments, and colours that we plan to carry forward into future seasons are indeed less likely to be discounted, but I can completely understand your frustration and will ensure this is passed onto the wider team.
I do hope you continue to shop with us again in the future, and thank you once again for being such a long time customer of ours.
“Very attentive and helpful staff. Beautiful clothes for men and women. Upon returning to the U.S. I immediately reordered the suede gilet which I had purchased in the store. Terrific experience!”
“Wunderschöne und langlebige Strickjacken und Pullis.
Bestellung online sehr einfach.
Schnelle Lieferung.
Nur 4 Sterne, da die Verpackung (kam vom Geschäft in München) nicht optimal war (Pulli direkt im Karton verpackt, nicht mal ein bisschen Seidenpapier dazwischen, Shein-fest fashion Niveau, schade).”
“Lovely classic cashmere products. Great staples.
Find the website tricky to filter and sort on. If you select a size other sizes sometimes come up or select a colour other colours sometimes come up. Then products aren’t consistently available. I’ve noticed that size XS varies a bit on products. I think it’s getting smaller! I think the shops could do with much better assistants - the one in Walton street is pretty clueless- she didn’t know any of the seasons new colours and displayed dark colours in dark corners so you missed them.”
“I purchased a wonderful v neck from N PEAL which arrived superfast and excellently packed. A very delightful expierence and what a superbly made cashmere sweater and an absolutely beautiful colour.So ultimately a superb purchase from start to finish A 5 star service complete. Thank you so much.Anthony!”
“My favourite place to buy cashmere pieces. All my pieces look amazing for years, and I haven’t found any other place that matches N.Peal’s level of quality.”
“I would love for you to create a chocolate-brown fur coat for the upcoming winter, using the same cut as the beige fur coat I previously purchased from you.”
“The lady on telephone sales (so sorry I can’t remember your name) was amazing - even made sure we were on an early delivery so I could take the garment away with me and even rang to check I’d seen that it had been delivered when she got notification. Outstanding! Taking responsibility, ownership, follow up! Perfect customer service! Well done - and thank you”
