Hi Jim, thank you for taking the time share your feedback and I am sorry to hear your garment arrived in a unsatisfactory condition.
So we can investigate further, please kindly contact us on hello@npeal.com and we will ensure this is investigated with our fulfilment team.
Apologies once again for any inconvenience caused.
Thank you for your review and I am very sorry to see you experienced issues with the delivery.
I have looked into this and I can see Hannah is looking after you in arranging the redelivery of your order and apologies again regarding the issues.
If you need anything at all, please feel free to get in touch.
Many thanks
Ben
Customer Experience Manager
“Great product and good value in the various sales they have. Sadly however despite the N.Peal London label there is another tiny label hidden within the washing instructions - made in China. I would rather pay more for something made in Scotland so i wont be buying from NPeal again. If it does nt matter to you where something is made then fine - but i felt a bit cheated for £700.”
Dear Mr Compton,
Thank you for taking the time to share your review. I am very sorry to hear that you feel disappointed.
All of our cashmere is responsibly sourced and manufactured in Inner Mongolia, China. The extremely cold climate in this region helps produce some of the finest quality cashmere in the world, derived from the Capra hircus goats that roam freely across the grasslands there.
Our garments are crafted nearby by some of the world’s leading cashmere manufacturers, ensuring exceptional quality and craftsmanship throughout the process. You can read more about this here, and if you have any further questions at all, please do not hesitate to get in touch.
https://www.npeal.com/pages/our-cashmere
Many thanks
Ben
Customer Experience Manager
“Timeless and classic premium quality cashmere. Always beautifully packaged and prompt delivery. I have pieces over 10 years old which are still as good as when they were first purchased.”
“Not Happy because i return exactly the same one from the précédent order for a whoop in the sweater and you send me exactly the same. With the same whole at the same place.
I’m keeping it this time because I don’t want to waste time again, but I’m disappointed that my feedback from the first time wasn’t taken into account”
Hi Alexandre, thank you for taking the time to share your feedback and I am very sorry to hear you had received a defective item from us, I would like have this looked into as a priority.
If I could kindly ask you to send further details to hello@npeal.com, I will ensure this is looked into further.
Apologies once again for the inconvenience caused.
“I had been on the hunt for the perfect navy crew neck sweater. I have find these are the perfect sweaters for traveling as they can cover both business and pleasure. After auditioning dozens sweaters I have finally found the perfect one from N. Peal. I don't often buy items that aren't on sale and even more seldom feel good about it, but these are the exception.”
