Hi Mrs Petersens, I'm very sorry to hear you are yet to receive your order. Please kindly get in touch on hello@npeal.com / 0207 409 0908 and we can investigate your shipment as a priority.
Apologies once again for the inconvenience caused.
“Really excited about this item. I have purchased quite a few items from N.Peal and I am never disappointed. The quality and texture of the garments are second to none and the 007 cardigan is no exception. It’s has a great fit and soft comfortable texture as you’d expect from cashmere. I love the way the garment is packaged and shipped. Just adds to the experience of shopping with this retailer. Would love to see the 007 collaboration with N.Peal expanded to cover other items from the franchise.”
“The quality of the merchandise exceeded expections. Also, the shipping process was smooth and I was kept abreast at every step. Great first experience!”
“I truly love N. Peal and always have! The sweater is gorgeous – quality cashmere, well-made, and fits perfectly. Delivery to the US went seamlessly and at no extra cost. Perfect on all fronts!”
“Beautiful, stylish and excellent quality. The cashmere feels incredibly soft and comfortable against the skin, and the fit is very flattering. It looks elegant and goes perfectly with so many outfits. Very happy with my purchase!”
“Love the cashmere .. I have bought a lot of woollens from Npeal over the years and never been disappointed... Very quick postage received my purchases the following day ..”
“This is a lovely jumper , but unfortunately too small. It’s such a shame as it was actually an XL I ordered . If you look at their size chart a L is only a size 14/16. I am a size 14/16 and quite slim , chest 36e . A lot of the their clothes don’t even do XL. I wanted to order the cashmere pants in Smoke brown and the matching short sleeved top , but there is no point they will be too small. Why do you have to skimp so much on sizing N Peal. I usually order the large oversized sweaters so that’s ok , but it’s such a shame.”
Hi Sue, thank you for taking the time to share your feedback and I am sorry you have been left disappointed with your most recent order with us. The Size Guide provided on our website is a general guide to our sizing and is not specific to each garment, apologies for the confusion.
If you would like any specific measurements for our garments or any recommendations in the future, do get in touch on hello@npeal.com and we would be more than happy to assist. In the meantime, I will ensure your comments are passed to our designers.
“I cannot praise your customer experience team highly enough.
I am currently trying to unpick a delivery problem which was created by my local
post office by them putting the wrong labels on 2 parcels sent via DPD, which has resulted in NPeal receiving a Vinted parcel and hopefully the Vinted customer getting my cashmere cardigan sent for an exchange.
The saga continues…”
“I find the sweaters and jackets to be as wearable as they are soft and cosy. Gift wrapped packages are done beautifully making this a great site for all occassions. JDD”
