Hi Deborah Kolb, thank you for your feedback and I am sorry to hear your garment was not quite the right fit for you.
I will investigate this further with our designers and if you ever need any assistance with returns/exchanges do get in touch on hello@npeal.com / 0207 409 0908 and we would be happy to assist.
“I returned the cardigan because it didn’t fit. This is 3 weeks ago, and yet I have not received refund of my purchase. I have inquired about the same per email, Niki Logan has not responded.”
Hi Rigmor Kjaer, thank you for your feedback and I am sorry to hear you are still waiting for news on your refund. As I cannot see any previous emails from yourself, please can I ask if you to send details to hello@npeal.com?
We can then investigate further for you.
“What a lovely company N. Peal are: from their beautiful cashmere pieces to their par excellence customer services. Thank you, N. Peal, you are truly a good and a lovely company to purchase from, many, many thanks!”
“I bought a red scarf and it was excellent experience . From the product to the way how
it was packed . I would love to recommend
this company to anyone .”
“I have been a loyal customer of N.Peal for years now. This time they unfortunately sent me a wrong product, which happens and it is fine. However, I didn’t appreciate that they sent me the product that I paid for after they received my return. Therefore, not by my fault, the deluvery of the correct product was delayed by over a week, so I was punished by their mistake. I can understand the policy though of course, but with my record with the brand I would have expected a more trusting process.”
“It was a perfect experience. My order arrived within a couple of days with updates along the way. It arrived beautifully packaged too.
I love my new cardigan. The quality stands out.”
