Hi Sheila, thank you for taking the time to provide your feedback and I am sorry to hear you are having difficulty with your discount code. Please kindly send further details to hello@npeal.com and we would be happy to look into this further for you.
“The Items were very nice and of high Qualität, Even of the Price is very high. I have Never boucht netter Qualität of cashmete. The Price is ok, you do Not Pax extra for the Brandmale.”
“N. Peal products never fail to thrill me. I love the quality/styling/fit/fabrics and colors. The customer service is phenomenal and the items arrive nicely pacgaged and quickly.”
Hi there, thank you for getting in touch and I am sorry to hear what has happened.
As your order was shipped from New York, you should not have received any communication in terms fo duties or providing your tax ID. If you'd like us to investigate further, please can I kindly ask you to send further details to hello@npeal.com
“Excellent product quality and fit as always. Also had a minor customer service issue, which actually primarily my fault. Extremely well handled by NPeal CS despite my contribution to the problem! Very much a customer first philosophy in place”
Hi Gale, thank you for taking the time to leave your feedback and I am very sorry the delays in receiving your order. Due to the recent tariff regulation changes put in place by the US government, we now kindly ask our US customers to allow up to 20 business days for delivery to take place - this is due to delays in customs which sadly are beyond our control.
I will ensure your feedback is passed to the rest of the team, and please be assured we are actively working a resolution for shipping to the US, to make the delivery process as smooth as we can. I hope you enjoy your order!
“All the big names on the high street sell cashmere, but none of them can compare to the quality and finess you get at N.Peal. This why I only shop here.”
