Good afternoon, thank you for your feedback and I am sorry to hear you were left disappointed with your most recent purchase with us.
I will be sure to pass your comments to our designers and if you need any assistance with new orders in the future, do get back in touch on hello@npeal.com / 0207 409 0908
“1)Your GIFTPACKING of orders dispatched from Germany are Unacceptable. The knowledge of your UK staff who deal with relevant emails varies from ignorant to brilliant.
I want to thank Hannah wholeheartedly for resolving my request for appropriate gift packing.
On the other hand I hope Ms K. will learn learn how to handle such issues in a professional and informed manner.
2) Please make available MORE COLOURS in XL size.”
“I absolutely love your products and the ease with which we can return. It makes a huge difference. I am a classic size 14, being tall and broad shouldered but slim otherwise. I am finding your sizing not quite as consistent as it used to be so often have to experiment with a 12 and 14. In the case of this item, the 14 was way too big. Thank you also for experimenting with lovely colours which are more towards the continental spectrum which again is super stylish.”
“High quality cashmere items. I own a few items from N Peal and am happy with the quality on all of them. Soft and comfortable to wear and can be hand washed with care. Great customer service.”
“Dear All,
I love N Peal but, this time, the collection is very bad: withdrawing the classic Navy Blue for a "summer navy blue" isn't a big plus. A blue with more red inside isn't summer and is not beautiful at all. It brings nothing interesting.”
Hi there, thank you for taking the time to share your feedback and I am sorry you have been left disappointed with our most recent collection.
I will ensure your comments are passed to our designers, and in the meantime our classic Navy Blue is still available online across our other collections. If there is anything else we can help with at all, do get in touch on hello@npeal.com
“After a complete disasted with DPD deliveries, Hannah & Ben were absolutely fantastic - can't thank them enough for the customer service I received from them.”
“Purchased the ribbed Navy Sweater in large, but it wasn't quite as fitted as I was after. Managed to swap it over for a medium with a minimum of fuss - thanks to Hannah for her promptness and courtesy in response. Looking forward to some cooler weather to give it a wear.”
“Excellent quality, fit and styling. Fantastic customer service - after a mistake on their end they made up for it with a credit that bought me a free sweater. Overall a 5 star experience!”
