“N Peal cashmere is outstanding and we have many garments, including some working pieces that go back years and are patched and darned!
I also give N Peal cashmere as gifts.
If I have one suggestion it is that we prefer classic styles and colours preferably V necked with a hint of wow factor.
The cashmere wash is perfect, little needed and coaxes even heavily used garments back to respectability.”
“I bought my husband a cashmere 007, 3 button Jumper for Christmas, it’s so soft and great for Christmas Day dinner. Very smart.
I think he maybe looking to buy other items.”
Dear Mary Lou,
Thank you for your review and I am so sorry to see your order has not arrived, I appreciate how frustrating this is, especially as this was a Christmas gift.
Sadly it appears this may have been lost in transit on its way to you and whilst we investigate, we do not want to keep you waiting longer therefore I have organised a replacement and will send you the tracking details in due course.
Please accept my apologies again and any concerns, please feel free to contact me via ben@npeal.com.
Many thanks
Ben
Customer Experience Manager
“Quality of the product is perfect, bought it for my husband. Unfortunately arrived without any gift box and during check out there was no option to choose it.”
“I ordered a sweater for Christmas in early December and it arrived well before Christmas. I then ordered 3 different sweaters on December 17th. Today is the 24th and it seems they have not been delivered to FedEx for delivery, so it seems that a week before the holiday is not enough time to get it boxed and delivered to FedEx. It would have been good to have a better understanding of the timing so I could have chosen something more expeditious.”
Dear Mr Rogers,
Thank you for your review and I am so sorry to hear your order hasn't arrived.
I have send you an email directly and hope to get this resolved for you as soon as possible.
Apologies again and I will be in touch shortly.
Many thanks
Ben
Customer Experience Manager.
