“Good evening
I didn’t receive my purchase till today I am wondering why cause they wrote in the website the delivery will take 3-5 working days and I bought on the day 24-6-2026”
“I received an email about the ongoing Summer Sale and noticed that the pullover from my recent order was now being offered at 30% off. As my order had been placed only a short time ago, I asked for a refund of the price difference as a gesture of goodwill, but this was denied.
I feel this reflects poorly on your customer service, as a simple price adjustment for a recent order would have been a reasonable and customer-friendly solution.”
Hi there, thank you for taking the time to share your feedback and I am very sorry you were left disappointed with your recent communication with our team.
Whilst we do offer a price match during sale period, your garment was already sold out and therefore not included in the sale collection, this is sadly why we were unable to process a refund for the difference on this occasion.
I will ensure your comments are fed back to the rest of the team, and if there is anything else can do for you at all please feel free to get in touch on hello@npeal.com.
“Always a pleasure to browse the beautiful products...never disappointed with the quality of the beautiful jumpers I've bought over the years. The only irritation is that NPeal send a complimentary small gift code after purchase..why not send the gift with the purchase!.....”
“Ich trage seit vielen Jahren viele Oberteile von N.Peal und es werden von Jahr zu Jahr mehr. Ich sehe immer zuerst bei N.Peal nach, ob es mein gewünschtes Oberteil gibt. Ich bin rundum zufrieden mit der Qualität und dem zuvorkommendem Service.”
“The t-shirt felt too think for Summer so I drove to your Burlington Arcade branch with my daughter - I use to shop there with my mother and grandmother. I called earlier in the morning to see if they had the superfine version available. The person I spoke to said they had a superfine L and they'd put it aside. When we arrived I explained the conversation to the salesperson. The lady who I spoke to was incredibly non chalant. I was told they didn't have it and I must have called the wrong store. I repeated the conversation and asked if they could check stock. It took a few asks until a male colleague stepped in and asked the girl to look downstairs which she did and found one. I tried it on and was unsure and asked if they had an XL. The sales lady responded that they don't carry XL in the store as not many people come in looking for that size. It was clear to both my daugther and I that your sales assistant really didn't want to help us and I don't expect sizing questions to be ansered this way. I asked if other stores nearby woudl have it and the salesperson said she didn't know so I asked her to check and call. We left. My daughter was really shocked how I had been treated. We went to your Brook Street store and the service couldn't have been more different. Warm, curtious and helpful. I think it's really important - especially with a premium heritage brand - for sales people to be polite, positive and helpful. The woman working at your flagship store is none of these and I won't be returning. I will also tell my friends to avoid experiencing this type of behaviour.”
Hi there, thank you for providing your feedback and please accept our most sincere apologies for the experience you have had in store.
Whilst I am delighted to hear you had a positive experience with our Brook Street store, please be assured your visit to Burlington Arcade will be investigated and I have passed your comments to management as well as the head of retail.
I do hope this has not caused you to lose faith in us at all, and if there is anything I can do for you please do not hesitate to get in touch on hello@npeal.com.
Once again, we are very sorry for what has happened and I hope you have a lovely weekend.
“Love this sweater, and the fur trimming on the collar is a great, luxurious touch! Cashmere is beautiful, soft and scrumptious. Customer service is wonderful, and I can’t wait to wear my sweater in the winter! So stylish!! I absolutely adore anything cable-knit, and I’m always interested in expanding my sweater collection, and N. Peal is one of the best cashmere brands on the market! Check out their Instagram page, too!”
