“Interesting order as there was an issue with the product sizing BUT the customer service was, as always, top notch. They offered a solution, sent a label, and were more than courteous. Order issues happen, but overall, there is no better source for high-end cashmere.”
“What can i say but amazing. The quality, the feel, the fit, all just as you would expect from N.Peal. As a new customer I keep asking myself, why have I not purchased from N.Peal before. Every bit worth the price. I have just placed a second order for the same Half Zip in another colour.”
“I have transacted with N.Peal for some time now and have always found their merchandise to be of superb quality.
They have clear commitment to their customer service; prompt, efficient and with courtesy. Excellent.
Items arrive beautifully packaged and it is always a treat for the day that something arrive. That is, of course, just the beginning of it with a new and lovely addition to to look forward to wearing.
Thank you at N.Peal - always such a pleasure.”
Hi A Jones, thank you for taking the time to share your feedback and I am sorry to hear you are yet to receive your order.
I can see we have been in touch late last week to discuss your order with us, and we will continue to keep you up to date until this is resolved. If you have any questions in the meantime, please do get back in touch on hello@npeal.com.
“Well what can you say about something so lovely, the cashmere is like no other, service brilliant,
Delivery spot on and very quick, if you are looking for the best you will not go far wrong with N Peal Cashmere,
Highly recomended,
Thank you,”
“I went into your shop which is only two blocks from my apartment. There were no other customers there but the sales person was not interested in helping me. She was so slow, unprofessional and involved in her cell phone that I decided to walk out and order the item I wanted online, even though I would have to pay a shipping fee. Pretty sad!”
Hi there, thank you for taking the time to share your feedback and I am very sorry for the experience you had in one of our stores.
So we can investigate this further, please kindly get in touch on hello@npeal.com with futher information in regards to your visit and we would be happy to look into this for you.
Apologies once again for the inconvenience caused.
“Quality items, packaged well and promptly delivered. Quick chat with customer service at Burlington Arcade told me how much of the item was in various stores so i didn't waste a trip and ordered for delivery instead.”
