“High quality cashmere items. I own a few items from N Peal and am happy with the quality on all of them. Soft and comfortable to wear and can be hand washed with care. Great customer service.”
“Dear All,
I love N Peal but, this time, the collection is very bad: withdrawing the classic Navy Blue for a "summer navy blue" isn't a big plus. A blue with more red inside isn't summer and is not beautiful at all. It brings nothing interesting.”
Hi there, thank you for taking the time to share your feedback and I am sorry you have been left disappointed with our most recent collection.
I will ensure your comments are passed to our designers, and in the meantime our classic Navy Blue is still available online across our other collections. If there is anything else we can help with at all, do get in touch on hello@npeal.com
“After a complete disasted with DPD deliveries, Hannah & Ben were absolutely fantastic - can't thank them enough for the customer service I received from them.”
“Purchased the ribbed Navy Sweater in large, but it wasn't quite as fitted as I was after. Managed to swap it over for a medium with a minimum of fuss - thanks to Hannah for her promptness and courtesy in response. Looking forward to some cooler weather to give it a wear.”
“Excellent quality, fit and styling. Fantastic customer service - after a mistake on their end they made up for it with a credit that bought me a free sweater. Overall a 5 star experience!”
“Whilst the products are nice I feel that they aren’t the quality they used to be . Coming from china has diminished them. I was going to return the goods but decided not to for jow . Still thinking about it though. I have been a loyal and very good customer for so many years and love the company . But I will see if I buy again? Sad to write such a review …”
Thank you for taking the time to share your thoughts, and for your continued loyalty over the years. We are genuinely sorry to hear that you feel the quality has not met your expectations.
While our suppliers and manufacturing partners have remained the same for many years, we take feedback like this very seriously and will certainly pass your comments on. Long-standing customers know our products well, so your perspective matters to us.
If you would like to discuss any of your concerns in more detail, you are always very welcome to contact us directly. We would be more than happy to talk things through with you.
Many thanks
Ben
Customer Experience Manager
“My jumper was well packaged and sent very quickly; great service..
The jumper itself is a lovely soft cashmere. I ordered an XL and was pleased I did; it fits very slightly smaller than some.
Overall I was very happy with my purchase”
“Lovely cashmere with a perfect finish and look. Would recommend buying some of the cashmere detergent to make sure you can keep wearing and cleaning it.
The box used to ship was also perfectly nondescript which alleviated any worries on package theft.”
“This is the only cashmere wash I will buy as it is an outstanding product. Unfortunately it was showing 'out of stock' when I tried to purchase it online so I used the 'email me when back in stock' function. I even phoned the London shop to enquire whether they had any stock left and the kind gentleman went out of his way to check stock levels. He was the one who suggested using the 'email me' option on the website. Thank goodness I did because not 10 days later I received an email informing me of availability and I was able to purchase that same day. The product arrived beautifully packaged as usual. I would strongly recommend this product to anyone who wears cashmere.”
