“I was very excited to order my two sweaters when they arrived a lot of that excitement dissipated. Even on sale these two sweaters were pricey a- I was really surprised that they were thicker and a bit longer . I needed a nice black cardigan but this sweater is flimsy - not the N.Peal I know. The navy sweater is really short and I have to keep tugging at it to pull it down so that my midriff isn’t showing . I’ve bought from you many times but I’m not so sure I’d do it again. I certainly wouldn’t order on-line. You need to do better.”
Hi Janet,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your recent purchases didn’t meet your expectations and that the fit and feel weren’t up to the N.Peal standard you’re used to.
If we can assist in anyway, please send us over an email to hello@npeal.com and we will happily help.
Apologies again for the disappointment caused.
Kind regards,
Ben
Customer Experience Manager
“I love your styles and colors but unfortunately i regret to say that the qaulity of your cashmere has declined - it used to be much softer now it is much coarser.
Why dont you make a line for winter with a much softer cashmere? More brushing? Like loro piana does?
I am a client with i tolerance to wool and harsh fabrics so do need softer materials.”
“Excellent service. Next day delivery, beautifully packed and presented. The item is exquisite. I will certainly buy again from N.Peal and thoroughly recommend them.”
Hi Jim, thank you for taking the time share your feedback and I am sorry to hear your garment arrived in a unsatisfactory condition.
So we can investigate further, please kindly contact us on hello@npeal.com and we will ensure this is investigated with our fulfilment team.
Apologies once again for any inconvenience caused.
Thank you for your review and I am very sorry to see you experienced issues with the delivery.
I have looked into this and I can see Hannah is looking after you in arranging the redelivery of your order and apologies again regarding the issues.
If you need anything at all, please feel free to get in touch.
Many thanks
Ben
Customer Experience Manager
“Great product and good value in the various sales they have. Sadly however despite the N.Peal London label there is another tiny label hidden within the washing instructions - made in China. I would rather pay more for something made in Scotland so i wont be buying from NPeal again. If it does nt matter to you where something is made then fine - but i felt a bit cheated for £700.”
Dear Mr Compton,
Thank you for taking the time to share your review. I am very sorry to hear that you feel disappointed.
All of our cashmere is responsibly sourced and manufactured in Inner Mongolia, China. The extremely cold climate in this region helps produce some of the finest quality cashmere in the world, derived from the Capra hircus goats that roam freely across the grasslands there.
Our garments are crafted nearby by some of the world’s leading cashmere manufacturers, ensuring exceptional quality and craftsmanship throughout the process. You can read more about this here, and if you have any further questions at all, please do not hesitate to get in touch.
https://www.npeal.com/pages/our-cashmere
Many thanks
Ben
Customer Experience Manager
