“Love this sweater, and the fur trimming on the collar is a great, luxurious touch! Cashmere is beautiful, soft and scrumptious. Customer service is wonderful, and I can’t wait to wear my sweater in the winter! So stylish!! I absolutely adore anything cable-knit, and I’m always interested in expanding my sweater collection, and N. Peal is one of the best cashmere brands on the market! Check out their Instagram page, too!”
Good afternoon, thank you for your feedback and I am sorry to hear you were left disappointed with your most recent purchase with us.
I will be sure to pass your comments to our designers and if you need any assistance with new orders in the future, do get back in touch on hello@npeal.com / 0207 409 0908
“1)Your GIFTPACKING of orders dispatched from Germany are Unacceptable. The knowledge of your UK staff who deal with relevant emails varies from ignorant to brilliant.
I want to thank Hannah wholeheartedly for resolving my request for appropriate gift packing.
On the other hand I hope Ms K. will learn learn how to handle such issues in a professional and informed manner.
2) Please make available MORE COLOURS in XL size.”
“I absolutely love your products and the ease with which we can return. It makes a huge difference. I am a classic size 14, being tall and broad shouldered but slim otherwise. I am finding your sizing not quite as consistent as it used to be so often have to experiment with a 12 and 14. In the case of this item, the 14 was way too big. Thank you also for experimenting with lovely colours which are more towards the continental spectrum which again is super stylish.”
“High quality cashmere items. I own a few items from N Peal and am happy with the quality on all of them. Soft and comfortable to wear and can be hand washed with care. Great customer service.”
