“I really love N.Peal and the quality of the cashmere is incredible. Delivery is fast and reliable. However, the returns process is unnecessarily difficult and really needs improvement.”
“Excellent service. Beautiful cashmere - washes well and retains shape. Well worth the money. The sweaters last for years and add a bit of luxury to your wardrobe.”
“I was very excited to order my two sweaters when they arrived a lot of that excitement dissipated. Even on sale these two sweaters were pricey a- I was really surprised that they were thicker and a bit longer . I needed a nice black cardigan but this sweater is flimsy - not the N.Peal I know. The navy sweater is really short and I have to keep tugging at it to pull it down so that my midriff isn’t showing . I’ve bought from you many times but I’m not so sure I’d do it again. I certainly wouldn’t order on-line. You need to do better.”
Hi Janet,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your recent purchases didn’t meet your expectations and that the fit and feel weren’t up to the N.Peal standard you’re used to.
If we can assist in anyway, please send us over an email to hello@npeal.com and we will happily help.
Apologies again for the disappointment caused.
Kind regards,
Ben
Customer Experience Manager
“I love your styles and colors but unfortunately i regret to say that the qaulity of your cashmere has declined - it used to be much softer now it is much coarser.
Why dont you make a line for winter with a much softer cashmere? More brushing? Like loro piana does?
I am a client with i tolerance to wool and harsh fabrics so do need softer materials.”
“Excellent service. Next day delivery, beautifully packed and presented. The item is exquisite. I will certainly buy again from N.Peal and thoroughly recommend them.”
