“As always N. peal is the very best, sadly in this case I had ordered a Pashmina but received a scarf which I duly returned ansd was refunded promptly.”
“The cashmere wash product from N.Peal is the best I have tried and keeps my cashmere clothing in tip top condition. A must have product for my laundry room! An additional benefit of purchasing this products through N.Peal is the excellent service I always receive and the packaging is superb.”
“Purchased jumper, it arrived. There was a snag on the shoulder. Sent it back, clearly asking for a replacement on returns form.
I received an e mail stating that a refund had been issued. A few minutes later an e mail was received asking if I wanted a replacement.
I rang NPeal the next day (by time I saw e mail previous day it was too late to phone). I was told they were out of stock and I was given a telephone number of Burlington shop to order direct from the shop.”
“A very satisfying experience, the staff were extremely helpful especially Uzma who went above and beyond what could normally be expected from a customer service interaction.”
