“Whilst the products are nice I feel that they aren’t the quality they used to be . Coming from china has diminished them. I was going to return the goods but decided not to for jow . Still thinking about it though. I have been a loyal and very good customer for so many years and love the company . But I will see if I buy again? Sad to write such a review …”
Thank you for taking the time to share your thoughts, and for your continued loyalty over the years. We are genuinely sorry to hear that you feel the quality has not met your expectations.
While our suppliers and manufacturing partners have remained the same for many years, we take feedback like this very seriously and will certainly pass your comments on. Long-standing customers know our products well, so your perspective matters to us.
If you would like to discuss any of your concerns in more detail, you are always very welcome to contact us directly. We would be more than happy to talk things through with you.
Many thanks
Ben
Customer Experience Manager
“My jumper was well packaged and sent very quickly; great service..
The jumper itself is a lovely soft cashmere. I ordered an XL and was pleased I did; it fits very slightly smaller than some.
Overall I was very happy with my purchase”
“Lovely cashmere with a perfect finish and look. Would recommend buying some of the cashmere detergent to make sure you can keep wearing and cleaning it.
The box used to ship was also perfectly nondescript which alleviated any worries on package theft.”
“This is the only cashmere wash I will buy as it is an outstanding product. Unfortunately it was showing 'out of stock' when I tried to purchase it online so I used the 'email me when back in stock' function. I even phoned the London shop to enquire whether they had any stock left and the kind gentleman went out of his way to check stock levels. He was the one who suggested using the 'email me' option on the website. Thank goodness I did because not 10 days later I received an email informing me of availability and I was able to purchase that same day. The product arrived beautifully packaged as usual. I would strongly recommend this product to anyone who wears cashmere.”
Hi there, thank you for taking the time to share your feedback and I am sorry to hear you are yet to receive news on your returned order. Please can I kindly ask you to reach out to us on hello@npeal.com and we would be happy to assist further.
Apologies once again for the inconvenience caused.
“Classic style or cutting edge fashion, N.Peal does both beautifully. I have purchased from this company for many, many years and still miss the lovely store on Oak Street in Chicago. Whether for my husband, my daughter, or myself, the cashmere at N.Peal appeals to us all. Quality is evident in each piece: no pilling or losing shape, color remains vibrant. I anticipate each season's new styles and colors, though I admit I am most drawn to their tried and true classics.”
“Interesting order as there was an issue with the product sizing BUT the customer service was, as always, top notch. They offered a solution, sent a label, and were more than courteous. Order issues happen, but overall, there is no better source for high-end cashmere.”
“What can i say but amazing. The quality, the feel, the fit, all just as you would expect from N.Peal. As a new customer I keep asking myself, why have I not purchased from N.Peal before. Every bit worth the price. I have just placed a second order for the same Half Zip in another colour.”
